Gaia Commercial

AI Driven Solution to Boost
Customer Engagement & Loyalty

Gaia Commercial

AI Driven Solution to Boost Customer Engagement & Loyalty

Create better customer experiences through your property app

AI-driven platform that understands and elevates the app user journey via a rich personalized outreach on-and offsite

Marketing automation for mall operators

Gaia learns how each shopper uses the app, how they shop, what their preferences and behaviour patterns are.

Marketing automation for mall operators

Gaia learns how each shopper uses the app, how they shop, what their preferences and behaviour patterns are.

Gaia AI helps learn, target and engage

It takes around 8 weeks for Gaia AI to learn how, where and when to best engage with app users.

1 in 10

The Multi Billion Dollar Problem Gaia Helps Solve

Mall tenants own the majority of the shopper relationship. Malls capture only 1 in 10 shoppers who walk though their doors.

For Landlords

Own the shopper relationship

Improve traffic capture rate

Maximise marketing impact

Boost app engagement

For Tenants

Engage customers drive revenue

Reach shoppers outside mall

Impact real-time behaviour

Assistance , no invasion

For Tenants

Engage customers drive revenue

Reach shoppers outside mall

Impact real-time behaviour

Assistance, no invasion

How does it work?

1. Gaia SDK

A Software Development Kit on the property app acts as an in- app AI Assistant analysing customer journey and sending content accordingly

2. Gaia Cloud-Based Platform

Monitors engagement from all touchpoints to send users targeted push notifications, increasing satisfaction and retention

Gaia SDK on property app
Gaia platform with content management
and retail insights

How does it work?

1. Gaia SDK

A Software Development Kit on the property app acts as an in- app AI Assistant analysing customer journey and sending content accordingly

2. Gaia Cloud-Based Platform

Monitors engagement from all touchpoints to send users targeted push notifications, increasing satisfaction and retention

Why Gaia Commercial?

Gaia AI influences customers at the right time, place and with the right content

Engage

The AI engine sends personalised notifications learning from app usage, content engagement and location

Target

AI targets users by their current location (in-mall QR code scanning, geofencing or sensors) or past activities

Re-Engage

Boost conversions by adapting your communication to your audience responsiveness

Feed

Understand mobility, space utilisation and customer journeys to build new business lines

Influence

Segment customers by route and interests to personalise the relationship with them and boost retention

Grow

Cost efficiency and monetisation by increasing customer satisfaction, loyalty and revisits

Engage

The AI engine sends personalised notifications learning from app usage, content engagement and location

Target

AI targets users by their current location (in-mall QR code scanning, geofencing or sensors) or past activities

Re-Engage

Boost conversions by adapting your communication to your audience responsiveness

Feed

Understand mobility, space utilisation and customer journeys to build new business lines

Influence

Segment customers by route and interests to personalise the relationship with them and boost retention

Grow

Cost efficiency and monetisation by increasing customer satisfaction, loyalty and revisits

Take action with our insights

Campaign performance

Conversion and duration

Zones and frequency

Volume and movement

Daily active users

Downloads

Open rates

Click-through rates

Street-to-mall conversion

Mall-to-store conversion

Spot dwell time

Demographics

Store correlation

Anchor tenant

Zone interdependence

Unique, repeat, new visits

Foot and door traffic

Entrances

Hot/cold zones

Traffic flow

Campaign performance

Daily active users

Downloads

Open rates

Click-through rates

Conversion and duration

Street-to-mall conversion

Mall-to-store conversion

Spot dwell time

Demographics

Zones and frequency

Store correlation

Anchor tenant

Zone interdependence

Unique, repeat, new visits

Volume and movement

Foot and door traffic

Entrances

Hot/cold zones

Traffic flow

Drive Measurable
Results

5X boost

in app usage rate

↑20%

app users to store

34K

app users & sensors

55-75%

open rate, high conversion

Field tested   ·   8.7M sqft
37 locations   ·   5 years

Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma's speed of development was very impressive and we continue to work closely with the team.

Matthew James Lawson, CFO

Hongkong and Shanghai Hotels

CFO, Hongkong and Shanghai Hotels

What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.

Kathryn Yeung, Regional Fitness Facility Manager

PURE Group

Regional Fitness Facility Manager, PURE Group

We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.

Michael Economakis, CEO

SCCA Advisory

CEO, SCCA Advisory