Gaia Hospitality

AI Driven Solution to Empower
Staff to Serve Guests Seamlessly

Gaia Hospitality

AI Driven Solution to Empower Staff to Serve Guests Seamlessly

Anticipate Needs and Elevate Operations

A real-time staff engagement platform that uses AI to act on guest needs to generate incremental revenue, ideal for owner-operators who put guests first.

Gaia staff app

Facilitate daily staff duties

Receive guest data , no manual search

Awareness about nearby guests

Hands-free voice and text

Gaia staff app

Facilitate daily staff duties

Receive , no manual search

Awareness about nearby guests

Hands-free voice and text

Measure guest retention across facilities

Review journey mapping

Determine area correlation

Anonymous COVID tracing

A Growing Inability to use Guest Data

Studies have shown that guests' expectations for a seamless and personalised service are constantly rising.

Everyday, for a 300-room hotel, an average of 2,000 additional pieces of information arise, requiring time to manage, retrieve, and report.

Meanwhile, staff are burdened with high expectations and less time as they juggle these demands.

For Staff

Optimise resources, minimise admin

24/7 staff ease and efficiency

Focus on guest relationship

Avoid the risk of error

For Guests

Seamless, yet personalised

Delightful experience at every step

Prevent repetitive data

Consistent service from all staff

For Guests

Seamless, yet personalised

Delightful experience at every step

Prevent repetitive data

Consistent service from all staff

How does it work?

1. Agnostic Touchpoint

Engaging with entire customer base via staff or property app

2. Gaia App

Sends predictive, personalised insights to assist staff and ease operations

3. Gaia Cloud-Based Platform

Management KPIs, journey mapping, property performance

Dual BLE / RFID keycard
Mobile key
QR Code
BLE COVID tracing wristband
BLE keychain on classical villa key
Gaia staff app
Gaia platform
with operational insights

How does it work?

1. Agnostic Touchpoint

Engaging with entire customer base via staff or property app

Dual BLE / RFID keycard
QR Code
BLE COVID tracing wristband
BLE keychain on classical villa key

2. Gaia App

Sends predictive, personalised insights to assist staff and ease operations

3. Gaia Cloud-Based Platform

Management KPIs, journey mapping, property performance

Why Gaia Hospitality?

From customised guest recommendations to staff service efficiencies, Gaia converts real-time data into valuable business insights

Guest Recognition

Inform staff about nearby guests, with data sent by voice and text on phone, tablet, PC and smartwatch

PMS-based Insights

Help staff receive nearby guest data without search (room, booking, allergies, preferences, etc.) to avoid error

Efficient Communication

Housekeeping staff and managers are notified when guests leave their room and enter property facilities

Duties Optimisation

Gaia stays on top of traffic flows notifying staff where and when needed

COVID-19 Tracing

Maintain historical records to facilitate tracing in the case of an outbreak of a guest

Property Performance

Anonymous guest journey review, guest care, facilities usage, and more

Guest Recognition

Inform staff about nearby guests, with data sent by voice and text on phone, tablet, PC and smartwatch

PMS-based Insights

Help staff receive nearby guest data without search (room, booking, allergies, preferences, etc.) to avoid error

Efficient Communication

Housekeeping staff and managers are notified when guests leave their room and enter property facilities

Duties Optimisation

Gaia stays on top of traffic flows notifying staff where and when needed

COVID-19 Tracing

Maintain historical records to facilitate tracing in the case of an outbreak of a guest

Property Performance

Anonymous guest journey review, guest care, facilities usage, and more

Take action with our insights

Operational ease

Staff productivity

Increased revenues

Safety and wellbeing

No manual data search

Automated reporting

Error-free routine

AI-powered assistance

Decrease staff turnover

Optimise staff allocation

Focus on guests

Proactive alerts to staff

Tailor-made insights

Seamless journey

Up-sell and cross sell

Precise guest recognition

Awareness of allergies

Shape guest experience

Monitor preferences over time

COVID-19 tracing

Operational ease

No manual data search

Automated reporting

Error-free routine

AI-powered assistance

Staff productivity

Decrease staff turnover

Optimise staff allocation

Focus on guests

Proactive alerts to staff

Increased revenues

Tailor-made insights

Seamless journey

Up-sell and cross sell

Precise guest recognition

Safety and wellbeing

Awareness of allergies

Shape guest experience

Monitor preferences over time

COVID-19 tracing

Drive Measurable
Results

+15%

ancillary revenues

5x

guest recognition

0.2 sec

profile access

100%

COVID-tracing across facilities

Field tested   ·   8.7M sqft
37 locations   ·   5 years

Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma's speed of development was very impressive and we continue to work closely with the team.

Matthew James Lawson, CFO

Hongkong and Shanghai Hotels

CFO, Hongkong and Shanghai Hotels

What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.

Kathryn Yeung, Regional Fitness Facility Manager

PURE Group

Regional Fitness Facility Manager, PURE Group

We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.

Michael Economakis, CEO

SCCA Advisory

CEO, SCCA Advisory