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What is Gaia Commercial?

Gaia Commercial is a SaaS AI-driven platform that understands and elevates the app user journey via a rich personalized outreach on- and offsite

How can Gaia AI reach out to my customers ?

Once the Gaia SDK is installed on your property app, the Gaia AI analyses the behaviour of your app users (app usage, push engagement, profile, etc.) and builds profiles to best engage with them. Gaia AI will then influence customers at the right time, place and with the right content.

How does the AI work ?

The AI engine works in 2 ways:

1- Understanding the customer behaviour on the app and in mall (via QR codes scans or BLE sensors)

2- Sending push-notifications automatically, without requesting human monitoring.

Can Gaia AI reach out to my customers upon SDK installation ?

No, the Gaia AI needs to accumulate data for few weeks to create customer behaviour patterns to determine which content matches which targets.

How is the Gaia Platform different from my existing CMS ?

Most CMS (Content Management Systems) are managed manually and not paired with an AI engine that helps build an end-to-end app user journey.

How do I get started ?

There are 3 steps to get on board:

1- Download our Gaia Software Development Kit (SDK) and install it on your app. Our support team can assist you during the set-up.

2- Activate the push-notifications your app users will receive either on a timely basis, near your property or at their next visit. You can choose to use our library of templates or upload your own content.

3- Choose your suitable subscription period and payment method

What formats of push-notifications can I choose ?

There is a wide range of formats, from text, image, video, audio, URL link, PDF, feedback and app native pages.

What formats of image can I upload to the push-notification ?

Accepted formats include png, jpg, jpeg, gif and bmp with maximum size of 500kb.

What is the difference between 'Area' and 'Location' ?

An 'Area' (range up to 80m) is an area equipped with one BLE beacon inside the property.

A 'Location' (range minimum 100m) is a GPS spot around the property or elsewhere. The mix of Areas and Locations offer a seamless experience in- and outside the property.

What is the difference between Bluetooth-based and time-based push-notifications ?

App users receive Bluetooth-based push-notifications only when they are in the range of a beacon, with Bluetooth active and location shared.

Whereas a time-based push-notification is sent in a specific time no matter where app users are located.

What types of customer data is used by Gaia ?

Anonymous customer data is used by default and includes the app usage, push-notifications usage and property visit. In the Gaia Admin Console, you can decide which app profile categories Gaia AI accesses (<name>, <VIP tier>, <loyalty points>, etc.). The more profile data we access, the more personalised are push-notifications. The access to app profile data is however optional.

Is my data used to train the Gaia AI engine across properties ?

The Gaia AI engine is private for each property. As any property has its own layout and specific journeys, the AI-powered results are on property level to ensure high accuracy and low latency.

Is my data stored with other accounts' data ?

No, the data of your account is partitioned and kept completely separate from other accounts' data.

Is my data securely stored and processed ?

Our infrastructure got the SSLAB Rating 'A' along with the AES-256 encryption (at Rest, in Use, in Motion), the world's most secure protocol and protection for data transmission in every status . All AWS services we use have certifications for compliance with ISO/IEC 27001:2013, 27017:2015, 27018:2014, and ISO/IEC 9001:2015.

What are the Security Tools used by the Gaia Platform ?

We use AWS Shield Standard for DDoS Protection. For automatic detection and mitigation of volumetric network (OSI layer 3) and sophisticated application (layer 7).

We use AWS WAF 2 with all instances of server, Storage Service and API Gateway for: bad bot and scraper protection, SQL injection protection, cross-site scripting protection, scanner and probe protection, IP address whitelist/blacklist, known attacker protection and HTTP flood protection.

Along with Firewall Server, EC2 instances also have Security Group and ACLs. Security groups control both inbound and outbound traffic at the instance level, while ACLs act as a firewall for associated subnets, controlling both inbound and outbound traffic at the subnet level.

Which compliance and certification has the Data Centre attained ?

AWS supports several security standards and compliance certifications to satisfy compliance requirements for every regulatory agency: ISO/IEC 27001:2013 (Information Security Management System), ISO 27017:2015 (cloud computing security), 27018:2019 (protection of personal data in the cloud), ISO/IEC 9001:2015 ( Quality Management System) and CSA STAR CCM v3.0.1 (Cloud Security Management System).

What type of hardware is used and how to set it up ?

No hardware is mandatory as we can use geofencing and on-site QR codes to engage with app users nearby and in the mall. For a stronger coverage in your property, we can deploy or use existing Bluetooth Low Energy 5.0 (BLE) sensors, also called beacons. With a range up to 80m, beacons' signals are captured by app users in large indoor and outdoor settings.

Can I use my existing beacons and connect them to the Gaia Platform ?

Yes, if there are already beacons on-site, we can use them to capture traffic analytics and send location-based push-notifications. To connect your beacons to our Platform, go to 'Gaia Admin Console' > 'Sensor Management' and simply input the beacon settings.

How many beacons should I deploy in my property ?

Beacons should only be deployed in strategic areas to capture key traffic analytics (entrances, tenants). A minimum of 30 beacons is recommended to deliver space correlation and conversion analytics.

Can I use my existing hardware and connect them to the Gaia Platform ?

If your hardware is compatible with our platform, login your account, go to the 'Gaia Admin Console', then 'Sensor Management' and simply input the hardware settings.

Do I need to manage hardware battery myself ?

We get you covered - we handle a remote hardware management system and maintenance for battery replacement.

How can I subscribe to more services ?

On your account, go to 'Gaia Admin Console' > 'Billing'. Then select the other services that suits your needs.

Can I terminate my subscription anytime ?

If you have subscribed for a monthly subscription, you can cancel it anytime. Go to 'Gaia Admin Console > 'Billing' > 'Dashboard' > 'Cancel'.

The next scheduled payment will be cancelled automatically while you can still use the Gaia platform until the subscription ends.

What are the payment terms ?

Full payment for invoices must be received (30) days after the issuing date of the invoice. Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance and may result in immediate termination of the services.

What is Gaia Commercial?

Gaia Commercial is a SaaS AI-driven platform that understands and elevates the app user journey via a rich personalized outreach on- and offsite

How can Gaia AI reach out to my customers ?

Once the Gaia SDK is installed on your property app, the Gaia AI analyses the behaviour of your app users (app usage, push engagement, profile, etc.) and builds profiles to best engage with them. Gaia AI will then influence customers at the right time, place and with the right content.

How does the AI work ?

The AI engine works in 2 ways:

1- Understanding the customer behaviour on the app and in mall (via QR codes scans or BLE sensors)

2- Sending push-notifications automatically, without requesting human monitoring.

Can Gaia AI reach out to my customers upon SDK installation ?

No, the Gaia AI needs to accumulate data for few weeks to create customer behaviour patterns to determine which content matches which targets.

How is the Gaia Platform different from my existing CMS ?

Most CMS (Content Management Systems) are managed manually and not paired with an AI engine that helps build an end-to-end app user journey.

How do I get started ?

There are 3 steps to get on board:

1- Download our Gaia Software Development Kit (SDK) and install it on your app. Our support team can assist you during the set-up.

2- Activate the push-notifications your app users will receive either on a timely basis, near your property or at their next visit. You can choose to use our library of templates or upload your own content.

3- Choose your suitable subscription period and payment method

What formats of push-notifications can I choose ?

There is a wide range of formats, from text, image, video, audio, URL link, PDF, feedback and app native pages.

What formats of image can I upload to the push-notification ?

Accepted formats include png, jpg, jpeg, gif and bmp with maximum size of 500kb.

What is the difference between 'Area' and 'Location' ?

An 'Area' (range up to 80m) is an area equipped with one BLE beacon inside the property.

A 'Location' (range minimum 100m) is a GPS spot around the property or elsewhere. The mix of Areas and Locations offer a seamless experience in- and outside the property.

What is the difference between Bluetooth-based and time-based push-notifications ?

App users receive Bluetooth-based push-notifications only when they are in the range of a beacon, with Bluetooth active and location shared.

Whereas a time-based push-notification is sent in a specific time no matter where app users are located.

What types of customer data is used by Gaia ?

Anonymous customer data is used by default and includes the app usage, push-notifications usage and property visit. In the Gaia Admin Console, you can decide which app profile categories Gaia AI accesses (<name>, <VIP tier>, <loyalty points>, etc.). The more profile data we access, the more personalised are push-notifications. The access to app profile data is however optional.

Is my data used to train the Gaia AI engine across properties ?

The Gaia AI engine is private for each property. As any property has its own layout and specific journeys, the AI-powered results are on property level to ensure high accuracy and low latency.

Is my data stored with other accounts' data ?

No, the data of your account is partitioned and kept completely separate from other accounts' data.

Is my data securely stored and processed ?

Our infrastructure got the SSLAB Rating 'A' along with the AES-256 encryption (at Rest, in Use, in Motion), the world's most secure protocol and protection for data transmission in every status . All AWS services we use have certifications for compliance with ISO/IEC 27001:2013, 27017:2015, 27018:2014, and ISO/IEC 9001:2015.

What are the Security Tools used by the Gaia Platform ?

We use AWS Shield Standard for DDoS Protection. For automatic detection and mitigation of volumetric network (OSI layer 3) and sophisticated application (layer 7).

We use AWS WAF 2 with all instances of server, Storage Service and API Gateway for: bad bot and scraper protection, SQL injection protection, cross-site scripting protection, scanner and probe protection, IP address whitelist/blacklist, known attacker protection and HTTP flood protection.

Along with Firewall Server, EC2 instances also have Security Group and ACLs. Security groups control both inbound and outbound traffic at the instance level, while ACLs act as a firewall for associated subnets, controlling both inbound and outbound traffic at the subnet level.

Which compliance and certification has the Data Centre attained ?

AWS supports several security standards and compliance certifications to satisfy compliance requirements for every regulatory agency: ISO/IEC 27001:2013 (Information Security Management System), ISO 27017:2015 (cloud computing security), 27018:2019 (protection of personal data in the cloud), ISO/IEC 9001:2015 ( Quality Management System) and CSA STAR CCM v3.0.1 (Cloud Security Management System).

What type of hardware is used and how to set it up ?

No hardware is mandatory as we can use geofencing and on-site QR codes to engage with app users nearby and in the mall. For a stronger coverage in your property, we can deploy or use existing Bluetooth Low Energy 5.0 (BLE) sensors, also called beacons. With a range up to 80m, beacons' signals are captured by app users in large indoor and outdoor settings.

Can I use my existing beacons and connect them to the Gaia Platform ?

Yes, if there are already beacons on-site, we can use them to capture traffic analytics and send location-based push-notifications. To connect your beacons to our Platform, go to 'Gaia Admin Console' > 'Sensor Management' and simply input the beacon settings.

How many beacons should I deploy in my property ?

Beacons should only be deployed in strategic areas to capture key traffic analytics (entrances, tenants). A minimum of 30 beacons is recommended to deliver space correlation and conversion analytics.

Can I use my existing hardware and connect them to the Gaia Platform ?

If your hardware is compatible with our platform, login your account, go to the 'Gaia Admin Console', then 'Sensor Management' and simply input the hardware settings.

Do I need to manage hardware battery myself ?

We get you covered - we handle a remote hardware management system and maintenance for battery replacement.

How can I subscribe to more services ?

On your account, go to 'Gaia Admin Console' > 'Billing'. Then select the other services that suits your needs.

Can I terminate my subscription anytime ?

If you have subscribed for a monthly subscription, you can cancel it anytime. Go to 'Gaia Admin Console > 'Billing' > 'Dashboard' > 'Cancel'.

The next scheduled payment will be cancelled automatically while you can still use the Gaia platform until the subscription ends.

What are the payment terms ?

Full payment for invoices must be received (30) days after the issuing date of the invoice. Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance and may result in immediate termination of the services.

What is Gaia Office?

Gaia Office is a platform dedicated to the employee wellbeing, facility and workplace management. Unlike other analytics solutions, Gaia Office offers a holistic view of the space utilisation, from the overall employee journey across the workplace to the occupancy of each seat.

What are the services of Gaia Office?

Gaia Office offers 6 services. 3 services are dedicated to the space occupancy: the Journey Mapping (lanyards and gateways), the Seat Utilization (seat sensors and gateways), the Office Attendance (AI unit analysing camera feeds on a real-time basis). The Visitor Management service focuses on a seamless and personalised visitor experience across the office building (visitor badge and staff app). The COVID Tracing records historical contacts with a COVID case in the workplace (QR code) and the Personalised Employee Experience understands and elevates the employee journey on the office app via a rich personalized outreach on- and offsite (Gaia SDK on office app, optional BLE sensors).

How does the AI work ?

The AI engine works in 3 ways:

1- Measuring predictive space analytics and patterns of space utilisation

2- Creating automated reports

3- Understanding the occupant behaviour on the office app and sending push-notifications automatically, without requesting human monitoring

Does Gaia Office use personal data ?

Gaia Office does not collect or use any personal data for services related to space analytics. For the COVID Tracing and the Personalised Employee Experience services, it respectively uses the occupant phone number and profile data on office app.

How do I get started ?

There are 3 steps to get started:

1- Contact our sales to select the service(s) relevant to your needs

2- Choose your suitable subscription period and payment method

3- You will receive the hardware within few weeks. Our team or local partners will provide support to launch the project

Which data appears in reports ?

The data in report highlights space occupancy key figures and trends, depending on the service and covered areas: overall space utilisation patterns, breakdown per area, area correlation, and more.

Does the COVID Tracing require an app ?

No, the COVID Tracing does not require any app. The person scanning the QR code simply needs to register their phone number once. Afterwards, any QR code scan will not require to input the phone number again.

What is the Gaia staff app used for ?

The Gaia app is used for the Visitor Management service. Visitors receive a connected badge after completing their registration. The badge sends signal to office building staff devices when visitors approach them, so that they can enjoy a seamless visit across the building.

What are the Security Tools used by the Gaia Platform ?

We use AWS Shield Standard for DDoS Protection. For automatic detection and mitigation of volumetric network (OSI layer 3) and sophisticated application (layer 7).

We use AWS WAF 2 with all instances of server, Storage Service and API Gateway for: bad bot and scraper protection, SQL injection protection, cross-site scripting protection, scanner and probe protection, IP address whitelist/blacklist, known attacker protection and HTTP flood protection.

Along with Firewall Server, EC2 instances also have Security Group and ACLs. Security groups control both inbound and outbound traffic at the instance level, while ACLs act as a firewall for associated subnets, controlling both inbound and outbound traffic at the subnet level.

Which compliance and certification has the Data Centre attained ?

AWS supports several security standards and compliance certifications to satisfy compliance requirements for every regulatory agency: ISO/IEC 27001:2013 (Information Security Management System), ISO 27017:2015 (cloud computing security), 27018:2019 (protection of personal data in the cloud), ISO/IEC 9001:2015 ( Quality Management System) and CSA STAR CCM v3.0.1 (Cloud Security Management System).

How many sensors should I deploy in my workplace?

It depends on the service. For the Journey Mapping, the gateway has an average coverage of 1,000 sqf. Then a 5,000 sqf office requires employee lanyards and 5 gateways. The Seat Utilization service requires a sensor under each movable seat, whereas the Office Attendance service needs one AI Unit analysing each building or office entrance.

Can I use my existing hardware and connect them to the Gaia Platform ?

If your hardware is compatible with our platform, login your account, go to the 'Gaia Admin Console', then 'Sensor Management' and simply input the hardware settings.

Do I need to manage hardware battery myself ?

We get you covered - we handle a remote hardware management system and maintenance for battery replacement.

How can I subscribe to more services ?

On your account, go to 'Gaia Admin Console' > 'Billing'. Then select the other services that suits your needs.

Can I terminate my subscription anytime ?

If you have subscribed for a monthly subscription, you can cancel it anytime. Go to 'Gaia Admin Console > 'Billing' > 'Dashboard' > 'Cancel'.

The next scheduled payment will be cancelled automatically while you can still use the Gaia platform until the subscription ends.

What are the payment terms ?

Full payment for invoices must be received (30) days after the issuing date of the invoice. Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance and may result in immediate termination of the services.

What is Gaia Office?

Gaia Office is a platform dedicated to the employee wellbeing, facility and workplace management. Unlike other analytics solutions, Gaia Office offers a holistic view of the space utilisation, from the overall employee journey across the workplace to the occupancy of each seat.

What are the services of Gaia Office?

Gaia Office offers 6 services. 3 services are dedicated to the space occupancy: the Journey Mapping (lanyards and gateways), the Seat Utilization (seat sensors and gateways), the Office Attendance (AI unit analysing camera feeds on a real-time basis). The Visitor Management service focuses on a seamless and personalised visitor experience across the office building (visitor badge and staff app). The COVID Tracing records historical contacts with a COVID case in the workplace (QR code) and the Personalised Employee Experience understands and elevates the employee journey on the office app via a rich personalized outreach on- and offsite (Gaia SDK on office app, optional BLE sensors).

How does the AI work ?

The AI engine works in 3 ways:

1- Measuring predictive space analytics and patterns of space utilisation

2- Creating automated reports

3- Understanding the occupant behaviour on the office app and sending push-notifications automatically, without requesting human monitoring

Does Gaia Office use personal data ?

Gaia Office does not collect or use any personal data for services related to space analytics. For the COVID Tracing and the Personalised Employee Experience services, it respectively uses the occupant phone number and profile data on office app.

How do I get started ?

There are 3 steps to get started:

1- Contact our sales to select the service(s) relevant to your needs

2- Choose your suitable subscription period and payment method

3- You will receive the hardware within few weeks. Our team or local partners will provide support to launch the project

Which data appears in reports ?

The data in report highlights space occupancy key figures and trends, depending on the service and covered areas: overall space utilisation patterns, breakdown per area, area correlation, and more.

Does the COVID Tracing require an app ?

No, the COVID Tracing does not require any app. The person scanning the QR code simply needs to register their phone number once. Afterwards, any QR code scan will not require to input the phone number again.

What is the Gaia staff app used for ?

The Gaia app is used for the Visitor Management service. Visitors receive a connected badge after completing their registration. The badge sends signal to office building staff devices when visitors approach them, so that they can enjoy a seamless visit across the building.

What are the Security Tools used by the Gaia Platform ?

We use AWS Shield Standard for DDoS Protection. For automatic detection and mitigation of volumetric network (OSI layer 3) and sophisticated application (layer 7).

We use AWS WAF 2 with all instances of server, Storage Service and API Gateway for: bad bot and scraper protection, SQL injection protection, cross-site scripting protection, scanner and probe protection, IP address whitelist/blacklist, known attacker protection and HTTP flood protection.

Along with Firewall Server, EC2 instances also have Security Group and ACLs. Security groups control both inbound and outbound traffic at the instance level, while ACLs act as a firewall for associated subnets, controlling both inbound and outbound traffic at the subnet level.

Which compliance and certification has the Data Centre attained ?

AWS supports several security standards and compliance certifications to satisfy compliance requirements for every regulatory agency: ISO/IEC 27001:2013 (Information Security Management System), ISO 27017:2015 (cloud computing security), 27018:2019 (protection of personal data in the cloud), ISO/IEC 9001:2015 ( Quality Management System) and CSA STAR CCM v3.0.1 (Cloud Security Management System).

How many sensors should I deploy in my workplace?

It depends on the service. For the Journey Mapping, the gateway has an average coverage of 1,000 sqf. Then a 5,000 sqf office requires employee lanyards and 5 gateways. The Seat Utilization service requires a sensor under each movable seat, whereas the Office Attendance service needs one AI Unit analysing each building or office entrance.

Can I use my existing hardware and connect them to the Gaia Platform ?

If your hardware is compatible with our platform, login your account, go to the 'Gaia Admin Console', then 'Sensor Management' and simply input the hardware settings.

Do I need to manage hardware battery myself ?

We get you covered - we handle a remote hardware management system and maintenance for battery replacement.

How can I subscribe to more services ?

On your account, go to 'Gaia Admin Console' > 'Billing'. Then select the other services that suits your needs.

Can I terminate my subscription anytime ?

If you have subscribed for a monthly subscription, you can cancel it anytime. Go to 'Gaia Admin Console > 'Billing' > 'Dashboard' > 'Cancel'.

The next scheduled payment will be cancelled automatically while you can still use the Gaia platform until the subscription ends.

What are the payment terms ?

Full payment for invoices must be received (30) days after the issuing date of the invoice. Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance and may result in immediate termination of the services.

What is Gaia Hospitality?

Gaia Hospitality is a real-time staff engagement platform that uses AI to act on guest needs to generate incremental revenue, ideal for owner-operators who put guest first

What are the services of Gaia Hospitality?

Gaia Hospitality offers 3 services: the Guest Recognition helps staff receive guest data automatically when guest approaches and builds the guest journey across facilities (all types of keys & Gaia staff app). The COVID Tracing records historical contacts with a COVID case in the hotel (QR code). The Personalised App Journey understands and elevates the guest journey on the hotel app via a rich personalized outreach on- and offsite (Gaia SDK on hotel app, optional BLE sensors).

Can I locate guests in my property ?

No, staff and management cannot locate any guest in the property. A guest profile appears on devices of staff located near the guest. The manager can also be informed when a particular guest (e.g. VIP) enters a facility, like the restaurant, to greet them.

How does Gaia work when an in-house guest approaches a facility?

When an in-house guest approaches a facility, their key's signal is captured by the staff device at the facility entrance. Staff immediately receives by voice and text the right guest data corresponding to this facility (e.g. booking, allergies, preferences, etc.).

Is Gaia GDPR compliant ?

Our company is fully GDPR compliant and uses AWS best practices for data protection and cloud security. The personal data used by Gaia has been shared by guests. By default, our system deletes the personal data after guest check-out. It is possible to keep the data for repeat guests or to offer a consistent journey across hotels.

How does the AI work ?

The AI engine works in 4 ways:

1- Managing the volume of insights for staff

2- Measuring the predictive occupancy across facilities

3- Building common guest journeys in the property

4- Understanding the guest behaviour on the hotel app and sending push-notifications automatically, without requesting human monitoring

How do I get started ?

There are 3 steps to get started:

1- Contact our sales to select the service(s) relevant to your needs

2- Choose your suitable subscription period and payment method

3- You will receive the hardware within few weeks. Our team or local partners will provide support to launch the project

How does it work when several guests arrive at the same time ?

It is based on 'first come, first served'. When a guest is closer to a staff than other guests, his / her profile appears at the top of the app. Staff receive by voice the data of the nearest 3 guests.

How staff can receive insights specific to their departments ?

Staff define their department on the Gaia staff app. Based on their department, they receive guest insights specific to their department.

What if guests swap their key cards ?

Staff receive the guest profiles allocated to that room number, even if only one card is detected.

Can the Gaia insights be voice-based ?

Yes, the Gaia insights are user-friendly guest profiles and recommendations sent to staff to facilitate their daily duties and avoid searching guest data. Gaia insights are sent by voice and text on phone, tablet, PC and smartwatch.

Does the COVID Tracing require an app ?

No, the COVID Tracing does not require any app. The person scanning the QR code simply needs to register their phone number once. Afterwards, any QR code scan will not require to input the phone number again.

What is the difference between Bluetooth-based and time-based push-notifications ?

App users receive Bluetooth-based push-notifications only when they are in the range of a beacon, with Bluetooth active and location shared. Whereas a time-based push-notification is sent in a specific time no matter where app users are located.

What types of customer data is used by Gaia ?

PMS and CRM data is used by Gaia to aid staff recognise nearby guests and strenghten their relationship. Common data includes check-in and check-out dates, room number, guest name, allergies and preferences.

When the Gaia SDK is connected to the hotel app, you can decide which app profile categories Gaia accesses (<name>, <VIP tier>, <loyalty points>, etc.). The more profile data we access, the more personalised are push-notifications. The access to app profile data is however optional.

Is my data used to train the Gaia AI engine across properties ?

The Gaia AI engine is private for each property. As any property has its own layout and specific journeys, the AI-powered results are on property level to ensure high accuracy and low latency.

Is my data stored with other accounts' data ?

No, the data of your account is partitioned and kept completely separate from other accounts' data.

Do staff access guest data outside of the property ?

No, staff only access guest data when located near them and in the hotel. All data disappears from staff devices when they leave the property.

Is my data securely stored and processed ?

Our infrastructure got the SSLAB Rating A with the AES-256 encryption framework, the world's most secure protocol and protection for data transmission in every status (at Rest, in Use, in Motion). All AWS services we use have certifications for compliance with ISO/IEC 27001:2013, 27017:2015, 27018:2014, and ISO/IEC 9001:2015.

What are the Security Tools used by the Gaia Platform ?

We use AWS Shield Standard for DDoS Protection. For automatic detection and mitigation of volumetric network (OSI layer 3) and sophisticated application (layer 7).

We use AWS WAF 2 with all instances of server, Storage Service and API Gateway for: bad bot and scraper protection, SQL injection protection, cross-site scripting protection, scanner and probe protection, IP address whitelist/blacklist, known attacker protection and HTTP flood protection.

Along with Firewall Server, EC2 instances also have Security Group and ACLs. Security groups control both inbound and outbound traffic at the instance level, while ACLs act as a firewall for associated subnets, controlling both inbound and outbound traffic at the subnet level.

Which compliance and certification has the Data Centre attained ?

AWS supports several security standards and compliance certifications to satisfy compliance requirements for every regulatory agency: ISO/IEC 27001:2013 (Information Security Management System), ISO 27017:2015 (cloud computing security), 27018:2019 (protection of personal data in the cloud), ISO/IEC 9001:2015 ( Quality Management System) and CSA STAR CCM v3.0.1 (Cloud Security Management System).

Can I combine different types of hardware ?

As we help hotel brands deliver a consistent guest experience for all guests and across their portfolio, our system is compatible with all types of keys. Staff can therefore receive insights from mobile keys, key cards and QR codes (external guests) in a single property.

Can I use my existing hardware and connect them to the Gaia Platform ?

If your hardware is compatible with our platform, login your account, go to the 'Gaia Admin Console', then 'Sensor Management' and simply input the hardware settings.

Do I need to manage hardware batteries myself ?

We get you covered - we handle a remote hardware management system and maintenance for battery replacement.

How can I subscribe to more services ?

On your account, go to 'Gaia Admin Console' >' Billing'. Then select the other services that suits your needs.

Can I terminate my subscription anytime ?

If you have subscribed for a monthly subscription, you can cancel it anytime. Go to 'Gaia Admin Console > 'Billing' > 'Dashboard' > 'Cancel'.

The next scheduled payment will be cancelled automatically while you can still use the Gaia platform until the subscription ends.

What are the payment terms ?

Full payment for invoices must be received (30) days after the issuing date of the invoice. Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance and may result in immediate termination of the services.

What is Gaia Hospitality?

Gaia Hospitality is a real-time staff engagement platform that uses AI to act on guest needs to generate incremental revenue, ideal for owner-operators who put guest first

What are the services of Gaia Hospitality?

Gaia Hospitality offers 3 services: the Guest Recognition helps staff receive guest data automatically when guest approaches and builds the guest journey across facilities (all types of keys & Gaia staff app). The COVID Tracing records historical contacts with a COVID case in the hotel (QR code). The Personalised App Journey understands and elevates the guest journey on the hotel app via a rich personalized outreach on- and offsite (Gaia SDK on hotel app, optional BLE sensors).

Can I locate guests in my property ?

No, staff and management cannot locate any guest in the property. A guest profile appears on devices of staff located near the guest. The manager can also be informed when a particular guest (e.g. VIP) enters a facility, like the restaurant, to greet them.

How does Gaia work when an in-house guest approaches a facility?

When an in-house guest approaches a facility, their key's signal is captured by the staff device at the facility entrance. Staff immediately receives by voice and text the right guest data corresponding to this facility (e.g. booking, allergies, preferences, etc.).

Is Gaia GDPR compliant ?

Our company is fully GDPR compliant and uses AWS best practices for data protection and cloud security. The personal data used by Gaia has been shared by guests. By default, our system deletes the personal data after guest check-out. It is possible to keep the data for repeat guests or to offer a consistent journey across hotels.

How does the AI work ?

The AI engine works in 4 ways:

1- Managing the volume of insights for staff

2- Measuring the predictive occupancy across facilities

3- Building common guest journeys in the property

4- Understanding the guest behaviour on the hotel app and sending push-notifications automatically, without requesting human monitoring

How do I get started ?

There are 3 steps to get started:

1- Contact our sales to select the service(s) relevant to your needs

2- Choose your suitable subscription period and payment method

3- You will receive the hardware within few weeks. Our team or local partners will provide support to launch the project

How does it work when several guests arrive at the same time ?

It is based on 'first come, first served'. When a guest is closer to a staff than other guests, his / her profile appears at the top of the app. Staff receive by voice the data of the nearest 3 guests.

How staff can receive insights specific to their departments ?

Staff define their department on the Gaia staff app. Based on their department, they receive guest insights specific to their department.

What if guests swap their key cards ?

Staff receive the guest profiles allocated to that room number, even if only one card is detected.

Can the Gaia insights be voice-based ?

Yes, the Gaia insights are user-friendly guest profiles and recommendations sent to staff to facilitate their daily duties and avoid searching guest data. Gaia insights are sent by voice and text on phone, tablet, PC and smartwatch.

Does the COVID Tracing require an app ?

No, the COVID Tracing does not require any app. The person scanning the QR code simply needs to register their phone number once. Afterwards, any QR code scan will not require to input the phone number again.

What is the difference between Bluetooth-based and time-based push-notifications ?

App users receive Bluetooth-based push-notifications only when they are in the range of a beacon, with Bluetooth active and location shared. Whereas a time-based push-notification is sent in a specific time no matter where app users are located.

What types of customer data is used by Gaia ?

PMS and CRM data is used by Gaia to aid staff recognise nearby guests and strenghten their relationship. Common data includes check-in and check-out dates, room number, guest name, allergies and preferences.

When the Gaia SDK is connected to the hotel app, you can decide which app profile categories Gaia accesses (<name>, <VIP tier>, <loyalty points>, etc.). The more profile data we access, the more personalised are push-notifications. The access to app profile data is however optional.

Is my data used to train the Gaia AI engine across properties ?

The Gaia AI engine is private for each property. As any property has its own layout and specific journeys, the AI-powered results are on property level to ensure high accuracy and low latency.

Is my data stored with other accounts' data ?

No, the data of your account is partitioned and kept completely separate from other accounts' data.

Do staff access guest data outside of the property ?

No, staff only access guest data when located near them and in the hotel. All data disappears from staff devices when they leave the property.

Is my data securely stored and processed ?

Our infrastructure got the SSLAB Rating A with the AES-256 encryption framework, the world's most secure protocol and protection for data transmission in every status (at Rest, in Use, in Motion). All AWS services we use have certifications for compliance with ISO/IEC 27001:2013, 27017:2015, 27018:2014, and ISO/IEC 9001:2015.

What are the Security Tools used by the Gaia Platform ?

We use AWS Shield Standard for DDoS Protection. For automatic detection and mitigation of volumetric network (OSI layer 3) and sophisticated application (layer 7).

We use AWS WAF 2 with all instances of server, Storage Service and API Gateway for: bad bot and scraper protection, SQL injection protection, cross-site scripting protection, scanner and probe protection, IP address whitelist/blacklist, known attacker protection and HTTP flood protection.

Along with Firewall Server, EC2 instances also have Security Group and ACLs. Security groups control both inbound and outbound traffic at the instance level, while ACLs act as a firewall for associated subnets, controlling both inbound and outbound traffic at the subnet level.

Which compliance and certification has the Data Centre attained ?

AWS supports several security standards and compliance certifications to satisfy compliance requirements for every regulatory agency: ISO/IEC 27001:2013 (Information Security Management System), ISO 27017:2015 (cloud computing security), 27018:2019 (protection of personal data in the cloud), ISO/IEC 9001:2015 ( Quality Management System) and CSA STAR CCM v3.0.1 (Cloud Security Management System).

Can I combine different types of hardware ?

As we help hotel brands deliver a consistent guest experience for all guests and across their portfolio, our system is compatible with all types of keys. Staff can therefore receive insights from mobile keys, key cards and QR codes (external guests) in a single property.

Can I use my existing hardware and connect them to the Gaia Platform ?

If your hardware is compatible with our platform, login your account, go to the 'Gaia Admin Console', then 'Sensor Management' and simply input the hardware settings.

Do I need to manage hardware batteries myself ?

We get you covered - we handle a remote hardware management system and maintenance for battery replacement.

How can I subscribe to more services ?

On your account, go to 'Gaia Admin Console' >' Billing'. Then select the other services that suits your needs.

Can I terminate my subscription anytime ?

If you have subscribed for a monthly subscription, you can cancel it anytime. Go to 'Gaia Admin Console > 'Billing' > 'Dashboard' > 'Cancel'.

The next scheduled payment will be cancelled automatically while you can still use the Gaia platform until the subscription ends.

What are the payment terms ?

Full payment for invoices must be received (30) days after the issuing date of the invoice. Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance and may result in immediate termination of the services.

What is Gaia Senior living?

Gaia Senior Living is a real-time caregivers engagement platform that uses AI to act on elderly needs to increase operational efficiency.

What are the services of Gaia Senior Living ?

Gaia Senior Living offers 2 services: the Elderly Recognition helps caregivers receive elderly data automatically when elderly approaches and builds the elderly journey across facilities (wristbands & Gaia staff app). The COVID Tracing records historical contacts with a COVID case in the senior living residence (QR code).

Can I locate elderlies in my property ?

No, caregivers and management cannot locate any elderly in the property. However, our anti-wandering feature helps caregivers be notified when an elderly enters a particular area. An elderly profile appears on devices of caregivers located near the elderly. The manager can also be informed when a particular elderly (e.g. assisted living) enters or leaves a facility.

How does Gaia work when a caregiver approaches an elderly ?

When a caregiver approaches an elderly, the elderly wristbands' signal is captured by the caregiver device. Caregiver immediately receives by voice and text the right elderly data corresponding to this caregiver duties and schedule.

Is Gaia GDPR compliant ?

Our company is fully GDPR compliant and uses AWS best practices for data protection and cloud security. The personal data used by Gaia has been already shared by elderly or measured by medical devices.

How does the AI work ?

The AI engine works in 4 ways:

1- Managing the volume of insights for caregivers

2- Measuring the predictive occupancy across facilities

3- Building common elderly journeys in the property to prevent any behavioural change

How do I get started ?

There are 3 steps to get started:

1- Contact our sales to select the service(s) relevant to your needs

2- Choose your suitable subscription period and payment method

3- You will receive the hardware within few weeks. Our team or local partners will provide support to launch the project

Why the Gaia insights help my caregivers be more efficient ?

When facing elderly, Gaia helps caregivers immediately obtain relevant elderly data and monitor vital signs, gaining a significant amount of time on a daily basis. Other insights bring more awareness to caregivers to help them be proactive, such as expected traffic across facilities.

What type of data caregivers can access when located near an elderly ?

When a caregiver is located near an elderly, he / she receives the relevant elderly data related to their schedule, the elderly needs, and vital signs (body temperature, heart rate, blood pressure, etc.).

What happens when several elderlies are near a caregiver ?

It is based on 'first come, first served'. When an elderly is closer to a caregiver than other elderlies, his / her profile appears at the top of the app. Caregiver receives by voice the data of the nearest 3 elderlies.

How does Gaia manage the volume of insights sent to caregivers ?

The volume of insights sent to caregivers mainly depends on the number of nearby elderlies. Caregivers receive by voice the data of the nearest 3 elderly.

Can the Gaia insights be voice-based ?

Yes, the Gaia insights are user-friendly elderly profiles and recommendations sent to caregivers to facilitate their daily duties, avoid searching elderly data and quickly monitor vital signs. Gaia insights are sent by voice and text on phone, tablet, PC and smartwatch.

How does the anti-wandering function works ?

When an elderly enters a pre-defined area, an alert is sent to a caregiver. Adding and removing elderly and defining off-limit areas is a simple process, thereby reducing operational costs and workload.

Does the COVID Tracing require an app ?

No, the COVID Tracing does not require any app. The person scanning the QR code simply needs to register their phone number once. Afterwards, any QR code scan will not require to input the phone number again.

Is my data used to train the Gaia AI engine across properties ?

The Gaia AI engine is private for each property. As any property has its own layout and specific journeys, the AI-powered results are on property level to ensure high accuracy and low latency.

Is my data stored with other accounts' data ?

No, the data of your account is partitioned and kept completely separate from other accounts' data.

Do caregivers access elderly data outside of the property ?

No, caregivers only access elderly data when located near them and in the senior living residence. All data disappears from caregivers devices when they leave the property.

Is my data securely stored and processed ?

Our infrastructure got the SSLAB Rating A with the AES-256 encryption framework, the world's most secure protocol and protection for data transmission in every status (at Rest, in Use, in Motion). All AWS services we use have certifications for compliance with ISO/IEC 27001:2013, 27017:2015, 27018:2014, and ISO/IEC 9001:2015.

What are the Security Tools used by the Gaia Platform ?

We use AWS Shield Standard for DDoS Protection. For automatic detection and mitigation of volumetric network (OSI layer 3) and sophisticated application (layer 7).

We use AWS WAF 2 with all instances of server, Storage Service and API Gateway for: bad bot and scraper protection, SQL injection protection, cross-site scripting protection, scanner and probe protection, IP address whitelist/blacklist, known attacker protection and HTTP flood protection.

Along with Firewall Server, EC2 instances also have Security Group and ACLs. Security groups control both inbound and outbound traffic at the instance level, while ACLs act as a firewall for associated subnets, controlling both inbound and outbound traffic at the subnet level.

Which compliance and certification has the Data Centre attained ?

AWS supports several security standards and compliance certifications to satisfy compliance requirements for every regulatory agency: ISO/IEC 27001:2013 (Information Security Management System), ISO 27017:2015 (cloud computing security), 27018:2019 (protection of personal data in the cloud), ISO/IEC 9001:2015 ( Quality Management System) and CSA STAR CCM v3.0.1 (Cloud Security Management System).

Can I use my existing hardware and connect them to the Gaia Platform ?

If your hardware is compatible with our platform, login your account, go to the 'Gaia Admin Console' > 'Sensor Management' and simply input the hardware settings.

Do I need to manage hardware battery myself ?

We get you covered - we handle a remote hardware management system and maintenance for battery replacement.

How can I subscribe to more services ?

On your account, go to 'Gaia Admin Console' > 'Billing'. Then select the other services that suits your needs.

Can I terminate my subscription anytime ?

If you have subscribed for a monthly subscription, you can cancel it anytime. Go to 'Gaia Admin Console > 'Billing' > 'Dashboard' > 'Cancel'.

The next scheduled payment will be cancelled automatically while you can still use the Gaia platform until the subscription ends.

What are the payment terms ?

Full payment for invoices must be received (30) days after the issuing date of the invoice. Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance and may result in immediate termination of the services.

What is Gaia Senior living?

Gaia Senior Living is a real-time caregivers engagement platform that uses AI to act on elderly needs to increase operational efficiency.

What are the services of Gaia Senior Living ?

Gaia Senior Living offers 2 services: the Elderly Recognition helps caregivers receive elderly data automatically when elderly approaches and builds the elderly journey across facilities (wristbands & Gaia staff app). The COVID Tracing records historical contacts with a COVID case in the senior living residence (QR code).

Can I locate elderlies in my property ?

No, caregivers and management cannot locate any elderly in the property. However, our anti-wandering feature helps caregivers be notified when an elderly enters a particular area. An elderly profile appears on devices of caregivers located near the elderly. The manager can also be informed when a particular elderly (e.g. assisted living) enters or leaves a facility.

How does Gaia work when a caregiver approaches an elderly ?

When a caregiver approaches an elderly, the elderly wristbands' signal is captured by the caregiver device. Caregiver immediately receives by voice and text the right elderly data corresponding to this caregiver duties and schedule.

Is Gaia GDPR compliant ?

Our company is fully GDPR compliant and uses AWS best practices for data protection and cloud security. The personal data used by Gaia has been already shared by elderly or measured by medical devices.

How does the AI work ?

The AI engine works in 4 ways:

1- Managing the volume of insights for caregivers

2- Measuring the predictive occupancy across facilities

3- Building common elderly journeys in the property to prevent any behavioural change

How do I get started ?

There are 3 steps to get started:

1- Contact our sales to select the service(s) relevant to your needs

2- Choose your suitable subscription period and payment method

3- You will receive the hardware within few weeks. Our team or local partners will provide support to launch the project

Why the Gaia insights help my caregivers be more efficient ?

When facing elderly, Gaia helps caregivers immediately obtain relevant elderly data and monitor vital signs, gaining a significant amount of time on a daily basis. Other insights bring more awareness to caregivers to help them be proactive, such as expected traffic across facilities.

What type of data caregivers can access when located near an elderly ?

When a caregiver is located near an elderly, he / she receives the relevant elderly data related to their schedule, the elderly needs, and vital signs (body temperature, heart rate, blood pressure, etc.).

What happens when several elderlies are near a caregiver ?

It is based on 'first come, first served'. When an elderly is closer to a caregiver than other elderlies, his / her profile appears at the top of the app. Caregiver receives by voice the data of the nearest 3 elderlies.

How does Gaia manage the volume of insights sent to caregivers ?

The volume of insights sent to caregivers mainly depends on the number of nearby elderlies. Caregivers receive by voice the data of the nearest 3 elderly.

Can the Gaia insights be voice-based ?

Yes, the Gaia insights are user-friendly elderly profiles and recommendations sent to caregivers to facilitate their daily duties, avoid searching elderly data and quickly monitor vital signs. Gaia insights are sent by voice and text on phone, tablet, PC and smartwatch.

How does the anti-wandering function works ?

When an elderly enters a pre-defined area, an alert is sent to a caregiver. Adding and removing elderly and defining off-limit areas is a simple process, thereby reducing operational costs and workload.

Does the COVID Tracing require an app ?

No, the COVID Tracing does not require any app. The person scanning the QR code simply needs to register their phone number once. Afterwards, any QR code scan will not require to input the phone number again.

Is my data used to train the Gaia AI engine across properties ?

The Gaia AI engine is private for each property. As any property has its own layout and specific journeys, the AI-powered results are on property level to ensure high accuracy and low latency.

Is my data stored with other accounts' data ?

No, the data of your account is partitioned and kept completely separate from other accounts' data.

Do caregivers access elderly data outside of the property ?

No, caregivers only access elderly data when located near them and in the senior living residence. All data disappears from caregivers devices when they leave the property.

Is my data securely stored and processed ?

Our infrastructure got the SSLAB Rating A with the AES-256 encryption framework, the world's most secure protocol and protection for data transmission in every status (at Rest, in Use, in Motion). All AWS services we use have certifications for compliance with ISO/IEC 27001:2013, 27017:2015, 27018:2014, and ISO/IEC 9001:2015.

What are the Security Tools used by the Gaia Platform ?

We use AWS Shield Standard for DDoS Protection. For automatic detection and mitigation of volumetric network (OSI layer 3) and sophisticated application (layer 7).

We use AWS WAF 2 with all instances of server, Storage Service and API Gateway for: bad bot and scraper protection, SQL injection protection, cross-site scripting protection, scanner and probe protection, IP address whitelist/blacklist, known attacker protection and HTTP flood protection.

Along with Firewall Server, EC2 instances also have Security Group and ACLs. Security groups control both inbound and outbound traffic at the instance level, while ACLs act as a firewall for associated subnets, controlling both inbound and outbound traffic at the subnet level.

Which compliance and certification has the Data Centre attained ?

AWS supports several security standards and compliance certifications to satisfy compliance requirements for every regulatory agency: ISO/IEC 27001:2013 (Information Security Management System), ISO 27017:2015 (cloud computing security), 27018:2019 (protection of personal data in the cloud), ISO/IEC 9001:2015 ( Quality Management System) and CSA STAR CCM v3.0.1 (Cloud Security Management System).

Can I use my existing hardware and connect them to the Gaia Platform ?

If your hardware is compatible with our platform, login your account, go to the 'Gaia Admin Console' > 'Sensor Management' and simply input the hardware settings.

Do I need to manage hardware battery myself ?

We get you covered - we handle a remote hardware management system and maintenance for battery replacement.

How can I subscribe to more services ?

On your account, go to 'Gaia Admin Console' > 'Billing'. Then select the other services that suits your needs.

Can I terminate my subscription anytime ?

If you have subscribed for a monthly subscription, you can cancel it anytime. Go to 'Gaia Admin Console > 'Billing' > 'Dashboard' > 'Cancel'.

The next scheduled payment will be cancelled automatically while you can still use the Gaia platform until the subscription ends.

What are the payment terms ?

Full payment for invoices must be received (30) days after the issuing date of the invoice. Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance and may result in immediate termination of the services.