Technology for Seamless Operations, Personalised Experiences
Trusted By
Solutions Overview
Operational workflows automation in physical spaces
Elevate operational efficiency with our Gaia Connectors, seamlessly bridging systems and existing infrastructure touchpoints to unleash the power of automated workflows.
Effortless hyper-care experiences at scale
Empower your staff with our Gaia app, minimising their efforts while delivering personalised guest services and efficiently managing guest flows.
Space occupancy and utilisation analysis
Gain valuable space management insights generated from various touchpoints (CCTV cameras, door locks, area sensors) within your physical space.
At a glance
3Bn Sqf Field Tested
$120M Saved yearly through
automated workflows
600K Guest journeys created
on the Gaia platform
155 Locations covered
Clients
“The way our operations were working was not sustainable”
Guest operations cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. What they wanted to achieve is service excellence with full awareness, and Gaia gives them that.
Leading Representative, International Sports Organisation
“Game-changing guest experience”
Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.
Matthew Lawson, Executive Director, The Peninsula Hotels Group
“Data and AI for the best experience”
As we try to wrap our heads around what the future of work is going to look like, it's important that we rely on more than just our guts, and data and AI is going to play an ever more important role in helping us create the best and most personalised work experience for everyone.
Chelsea Perino, Managing Director, Global Marketing & Communications at The Executive Centre
“Truly the best and most reliable”
What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.
Kathryn Yeung, Regional Fitness Facility Manager, PURE Group
“They passed every single KPI”
We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.
Michael Economakis, CEO, SCCA Advisory
Leverage Your Data, Spaces
and People
Connect your siloed data across the cloud, edge, IoT and more with our GDPR-compliant platform
Gaia can drive results across spaces, operations, people, and marketing
Choose Your Goal
How Gaia Works Connect the tech
you already use
You might have multiple datasets and systems — PMS, POS, physical documents and more. We help collate, analyse and disseminate this data to the right people, at the right place and time with access control and data privacy.
What makes us different Innovation that’s
designed around you
Physical meets
digital
Understand how people use your spaces and facilities, and digest this data into actionable analytics to drive customer retention and staff satisfaction.
Touchpoint
agnostic
Our platform lets you choose the configuration that works best for your business. Whether that’s staff and guest apps, CCTV cameras, wearables, keycards, QR codes and more.
Privacy-first
architecture
Neoma's end-to-end encryption frameworks and high-performance architecture are designed to ensure exceptional data security and GDPR-compliant systems.
Boost revenue,
efficiency
Our clients have seen +20% improvements in operational efficiency, 3X faster checkins, speedier logistics, +45% boost in V/VIP satisfaction, elevated brand experiences and more.
A lean
approach
Where possible we try to leverage our client’s existing infrastructure to minimise the impact of additional hardware and resources — for an experience that's designed with efficiency in mind.
The power
of AI
By analysing patterns, predicting operations and optimising service delivery, Gaia can help schedule staff workflows based on footfall to cut operational costs, and deliver AI-driven personalised services at the perfect moment to improve loyalty.
CHOOSE YOUR INDUSTRY
AI for Human-centric
guest experiences
Whether it’s proactive guest recommendations, simplifying staff workflows, optimising space usage or saving costs, Neoma makes the experience faster, more efficient, and more delightful while keeping everyone on the same page.
Maximise your ROI
Automate and simplify your operations with secure solutions designed for experience-driven industries.
Locations
Hong Kong. Paris.
Singapore. New Delhi.
Headquartered in Hong Kong,
innovating across the globe.
Latest
EBOOKS
Personalisation with Privacy How we build personalised experiences that provide value without compromising guest privacy