Guest Recognition in Experience Personalisation
Empower entire staff to instantly recognise guests and cultivate meaningful relationships
Powering Hyper-Care at Scale
with the Gaia Platform
The Challenge
The lack of personalised greeting and service for new or returning guests results in missed opportunities to enhance satisfaction and loyalty.
Lack of Personalisation
Inconsistent Experiences
Our Guest Recognition Solution
Equip your entire staff with the ability to effortlessly identify guests upon arrival, enabling them to authentically curate exceptional, personalised experiences that leave a lasting impression.
Automated Guest Insights
Leverage the power of the Gaia platform to create and automatically receive near your guests their dynamic profiles across your systems (PMS, POS, etc.) capturing preferences, past interactions, and special requests. This enables personalised experiences, tailored recommendations, and a sense of familiarity for returning guests.
Build Better Relationships
Gaia enables effortless guest identification, fostering genuine connections and delivering exceptional personalized experiences. Elevate guest satisfaction, foster loyalty, and create memorable moments throughout their stay.
Tokenised Facial Recognition
Securely recognise and authenticate guests using facial recognition technology combined with tokenisation. Protect guest privacy while delivering personalised experiences and tailored recommendations based on preferences and past interactions.
Our touchpoints for Guest Recognition
Activate guest recognition from various touchpoints
The Gaia platform helps your staff seamlessly recognise your guests from a wide range of touchpoints, from your existing CCTV cameras, dual BLE and NFC key cards, wristbands or lanyards and door locks.
Customer Success See how businesses like yours deliver results with Gaia
Clients
“The way our operations were working was not sustainable”
Team Lead Event Products, People, Technology and Operations, FIFA Technology
“Game-changing guest experience”
Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.
Matthew Lawson, Executive Director The Hongkong and Shanghai Hotels Group
“Personalising the guest experience in 5-star resort”
The Gaia app user interface is user-friendly, making it easy to navigate and use. The integration of all features will greatly enhance the guest recognition and personalize the experience. Profile notes allow for important information or feedback from guests to be easily accessible by the team, significantly improving our operations. The app can be downloaded on all mobile phones, ensuring a widespread support for our Guest Recognition Program.
Area Vice President & General Manager Grand Hyatt
“Data and AI for the best experience”
As we try to wrap our heads around what the future of work is going to look like, it's important that we rely on more than just our guts, and data and AI is going to play an ever more important role in helping us create the best and most personalised work experience for everyone.
Chelsea Perino, Managing Director, Global Marketing & Communications The Executive Centre
“Truly the best and most reliable”
What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.
Kathryn Yeung, Regional Fitness Facility Manager PURE Group
“They passed every single KPI”
We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.
The way operations are working today is not sustainable and they cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. They want to anticipate services they need to provide and be ready for them. It means that if a person has arrived and gone to their hotel, it is reported that they arrived, were properly greeted, successfully checked-in, etc. If any issue happened, it is documented and reported. It’s really about improving visibility and awareness of the services, and to track whether the services are provided properly or not. What they need to achieve is service excellence with full awareness, and Gaia gives them that.