Staff empowered to recognize guests for building meaningful relationships.

Guest Recognition in Happier Guests

Empower entire staff to instantly recognise guests and cultivate meaningful relationships

Powering Hyper-Care at Scale
with the Gaia Platform

The Challenge

The lack of personalised greeting and service for new or returning guests results in missed opportunities to enhance satisfaction and loyalty.

Lack of personalization impacting guest experiences.
Lack of Personalisation
Inconsistent guest experiences affecting satisfaction and loyalty.
Inconsistent Experiences

Our Guest Recognition Solution

Equip your entire staff with the ability to effortlessly identify guests upon arrival, enabling them to authentically curate exceptional, personalised experiences that leave a lasting impression.

Comprehensive guest profiles for personalized experiences.

Automated Guest Insights

Leverage the power of the Gaia platform to create and automatically receive near your guests their dynamic profiles across your systems (PMS, POS, etc.) capturing preferences, past interactions, and special requests. This enables personalised experiences, tailored recommendations, and a sense of familiarity for returning guests.

Effortless guest identification for fostering connections.

Build Better Relationships

Gaia enables effortless guest identification, fostering genuine connections and delivering exceptional personalized experiences. Elevate guest satisfaction, foster loyalty, and create memorable moments throughout their stay.

Secure facial recognition for personalized experiences.

Tokenised Facial Recognition

Securely recognise and authenticate guests using facial recognition technology combined with tokenisation. Protect guest privacy while delivering personalised experiences and tailored recommendations based on preferences and past interactions.

Our touchpoints for Guest Recognition

Powerful integration tools for enhanced application capabilities.

Activate guest recognition from various touchpoints

The Gaia platform helps your staff seamlessly recognise your guests from a wide range of touchpoints, from your existing CCTV cameras, dual BLE and NFC key cards, wristbands or lanyards and door locks.


Leading Representative

“The way our operations were working was not sustainable”

Guest operations cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. What they wanted to achieve is service excellence with full awareness, and Gaia gives them that.

Leading Representative, International Sports Organisation
Matthew Lawson

“Game-changing guest experience”

Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.

Matthew Lawson, Executive Director, The Peninsula Hotels Group
Chelsea Perino

“Data and AI for the best experience”

As we try to wrap our heads around what the future of work is going to look like, it's important that we rely on more than just our guts, and data and AI is going to play an ever more important role in helping us create the best and most personalised work experience for everyone.

Chelsea Perino, Managing Director, Global Marketing & Communications at The Executive Centre
Kathryn Yeung

“Truly the best and most reliable”

What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.

Kathryn Yeung, Regional Fitness Facility Manager, PURE Group
Michael Economakis

“They passed every single KPI”

We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.

Michael Economakis, CEO, SCCA Advisory

At a glance

3Bn Sqf Field Tested
$120M Saved yearly through
automated workflows
600K Guest journeys created
on the Gaia platform
155 Locations covered