Guest Recognition in Happier Guests
Empower entire staff to instantly recognise guests and cultivate meaningful relationships
Powering Hyper-Care at Scale
with the Gaia Platform
The Challenge
The lack of personalised greeting and service for new or returning guests results in missed opportunities to enhance satisfaction and loyalty.
Lack of Personalisation
Inconsistent Experiences
Our Guest Recognition Solution
Equip your entire staff with the ability to effortlessly identify guests upon arrival, enabling them to authentically curate exceptional, personalised experiences that leave a lasting impression.
Automated Guest Insights
Leverage the power of the Gaia platform to create and automatically receive near your guests their dynamic profiles across your systems (PMS, POS, etc.) capturing preferences, past interactions, and special requests. This enables personalised experiences, tailored recommendations, and a sense of familiarity for returning guests.
Build Better Relationships
Gaia enables effortless guest identification, fostering genuine connections and delivering exceptional personalized experiences. Elevate guest satisfaction, foster loyalty, and create memorable moments throughout their stay.
Tokenised Facial Recognition
Securely recognise and authenticate guests using facial recognition technology combined with tokenisation. Protect guest privacy while delivering personalised experiences and tailored recommendations based on preferences and past interactions.
Our touchpoints for Guest Recognition
Activate guest recognition from various touchpoints
The Gaia platform helps your staff seamlessly recognise your guests from a wide range of touchpoints, from your existing CCTV cameras, dual BLE and NFC key cards, wristbands or lanyards and door locks.