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Solutions Overview
AI Avatar self-service Kiosk
Answering a challenge The High Price of Manual Processes in Banking Operations
Inefficient manual processes and inadequate customer data management create operational bottlenecks that disrupt service delivery, leading to longer wait times and a lack of personalized service. Additionally, the absence of effective customer authentication systems raises the risk of fraud, potentially costing banks billions annually. Together, these issues undermine profitability and hinder the bank's ability to compete effectively.
Meet Gaia Seamless Customer Identification and AI Operational Assistant
Gaia is a platform that uses AI and computer vision to authenticate customers, elevate their in-branch experiences and gain operational efficiency
Customer Recognition Fast and Personalised In-Branch Experience
- Customer facial recognition at branch entrances, teller counters and concierge desks
- Instant recognition: profile appears within 0.02 sec with banking details, appointment and preferences
- Reduces wait time by streamlining the check-in process, enabling quicker service delivery
- Improved customer satisfaction: Personalized interactions foster a sense of belonging, increasing customer loyalty
Customer digital identity Effortless Identity Verification
- In partnership with Regula and their Document Reader and Face SDK for banks
- Face and document liveness detection
- Active authenticity control
- 13,000+ ID templates issued in 247 countries and territories
AI Avatar Kiosk World-class self-service with AI Avatar Kiosk
- Voice command interaction: Enables effortless engagement with banking services, also improving accessibility for individuals with disabilities and those facing challenges with traditional interfaces.
- Features: touch-screen, built-in camera, acoustic echo cancellation, voice tracking, QR code scanner, printer
- Streamlined service delivery: By automating routine inquiries and transactions, it significantly reduces wait times
Gaia Pulse GenAI and LLM Staff Assistant
- Automated Document Summarization: Gaia Pulse generates concise summaries of lengthy documents
- Intelligent Information Retrieval: The platform implements AI-driven search functions that enable employees to swiftly locate relevant documents and resources across various databases
- Hosted in our client cloud infrastructure
For Staff Optimise resources, minimise admin
- Boost staff efficiency
- Build stronger customer relationships
- Maintain high brand standards
For Customers Seamless, yet personalised
- Enhanced security and trust
- Delightful in-branch experience across interactions
- Consistent service from all staff
Our Technology
Gaia platform
Gaia is a platform that uses AI and computer vision to authenticate customers, elevate their in-branch experiences and gain operational efficiency
- Gaia Connectors across systems (banking, appointment, etc.) and physical touchpoints
- GDPR compliant
- Auto-scalable with AWS cloud or private client cloud
Gaia app
The Gaia mobile app allows staff to recognize customers at concierge desks, providing relevant insights for a personalized service
- AI staff assistant for guest management
- Privacy-first guest recognition
- Issue management
- Voice-to-text for instant data input
Facial Recognition Cameras
Customer Recognition is performed either from Facial Recognition screens at teller counters or CCTV cameras at branch entrances. AI units can strengthen camera computing capacities for large facial databases. Data can be processed locally or on the cloud and be available immediately across branches.
- Edge or cloud computing with various camera types
- World’s most secure end-to-end encryption (bank grade)
- Reliable even in challenging environments
Gaia ID
The Gaia ID app matches customer selfie, identity document and phone number for a secure and reliable identity authentication.
- Face and document liveness detection
- Active authenticity control
- 13,000+ ID templates issued in 247 countries and territories
AI Avatar Kiosk
The AI Avatar Kiosk enables self-service through voice commands, facilitating effortless engagement with banking services and improving accessibility for individuals with disabilities
- AI staff assistant for guest management
- Built-in camera for customer segmentation
- Acoustic echo cancellation and voice tracking
- QR code scanner and printer
Our privacy-first architecture
Our architecture incorporates security and privacy by design, leveraging AWS global server regions, with the highest cloud security. Our company is SSLAB Rating A certified.
Drive Measurable
Results
50X
Faster checkins
20%
Daily efficiency gains
+45%
Satisfied customers
Scalable
Enterprise-grade security
Gaia's capabilities
scaled to your business
Customer Success See how businesses like yours deliver results with Gaia
Clients
“The way our operations were working was not sustainable”
Guest operations cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. What they wanted to achieve is service excellence with full awareness, and Gaia gives them that.
Leading Representative, International Sports Organisation
“Game-changing guest experience”
Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.
Matthew Lawson, Executive Director, The Peninsula Hotels Group
“Data and AI for the best experience”
As we try to wrap our heads around what the future of work is going to look like, it's important that we rely on more than just our guts, and data and AI is going to play an ever more important role in helping us create the best and most personalised work experience for everyone.
Chelsea Perino, Managing Director, Global Marketing & Communications at The Executive Centre
“Truly the best and most reliable”
What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.
Kathryn Yeung, Regional Fitness Facility Manager, PURE Group
“They passed every single KPI”
We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.
Michael Economakis, CEO, SCCA Advisory
At a glance
3Bn Sqf Field Tested
$120M Saved yearly through
automated workflows
600K Guest journeys created
on the Gaia platform
155 Locations covered
Frequently Asked Questions
Gaia Pulse is a Generative AI & LLM staff assistant for customer and knowledge management.
It empowers staff to efficiently retrieve information, answering questions like “Who is Jack Smith?”. By streamlining data searches, Gaia Pulse enhances staff efficiency by reducing computer time and enabling more meaningful interactions with customers, all while keeping their profiles in mind.
Gaia Pulse knowledge management helps summarize documents, find information across document databases.
When multiple customers arrive simultaneously, our system ensures efficient recognition and management. Customers are prioritized based on proximity to cameras or FR screens; the closest customer's profile appears first, followed by the second closest, and so on.
Additionally, staff receive customer names via voice alerts, along with a summary of each customer's profile and insights on their computers and devices. This streamlined process allows staff to quickly access important details, enabling them to spend less time searching customer details while personalising the service and building meaningful relationships.
The Gaia platform is fully compliant with GDPR regulations. As a data processor, we assist banks in obtaining customer consent, typically at the teller counter. The consent rate is around 90%, thanks to the customer benefits from a fast and personalised service.
You can either use Facial Recognition screens at teller counters or use your existing CCTV cameras for Customer Recognition if they meet these specific criteria: a minimum frame rate of 12 FPS, support for Real-Time Streaming Protocol (RTSP), even illumination of at least 200 lux, and a maximum frontal angle of +/- 15° for optimal image quality. If your cameras don't meet these criteria, we can advise camera models or provide cameras with built-in Facial Recognition.
The Customer Recognition solution helps staff gain awareness and provide hyper-care to customers entering the branch (banking profile, appointment, preferences, etc.), as their profile appear automatically on staff computers, tablets or phones. For customers, this creates the sensation of a red carpet being rolled out for them each time they enter a branch.
We can use existing CCTV cameras to register customers at teller counter, or customers can register through the banking app via our Gaia ID SDK.
Smart cameras enhance customer experience through seamless check-in, hyper-personalised service, unauthorised persons detection and queue management. They improve operational efficiency by monitoring occupancy and space usage. Additionally, they enhance safety with incident detection, emergency response capabilities. Additionally, they manage whitelist/blacklist entries for secure access and facilitate seamless staff identification, creating a safer and more efficient environment for all.
The Gaia Connectors have been connected to 15 types of systems (e.g. Customer profile, appointments, CRM, etc.) to streamline processes of customer identification and service hyper-personalisation.
We use AWS Shield Standard for DDoS Protection. For automatic detection and mitigation of volumetric network (OSI layer 3) and sophisticated application (layer 7).
We use AWS WAF 2 with all instances of server, Storage Service and API Gateway for: bad bot and scraper protection, SQL injection protection, cross-site scripting protection, scanner and probe protection, IP address whitelist/blacklist, known attacker protection and HTTP flood protection.
Along with Firewall Server, EC2 instances also have Security Group and ACLs. Security groups control both inbound and outbound traffic at the instance level, while ACLs act as a firewall for associated subnets, controlling both inbound and outbound traffic at the subnet level.
Getting started is easy. Follow these 3 simple steps:
- Contact Our Sales Team: Reach out to discuss your specific needs and explore the solutions that best fit your requirements.
- Choose Your Plan: Select a plan that aligns with your goals and budget.
- Setup Phase: The setup process typically takes 2-4 weeks, depending on the chosen solutions and touchpoints.
Our team is here to guide you every step of the way