Seamless Customer Identification and Verification

Gaia Pulse is a Generative AI & LLM staff assistant for customer and knowledge management.

It empowers staff to efficiently retrieve information, answering questions like "Who is Jack Smith?" By streamlining data searches, Gaia Pulse enhances staff efficiency by reducing computer time and enabling more meaningful interactions with customers, all while keeping their profiles in mind.

Gaia Pulse knowledge management helps summarize documents, find information across document databases.

When multiple customers arrive simultaneously, our system ensures efficient recognition and management. Customers are prioritized based on proximity to cameras or FR screens; the closest customer's profile appears first, followed by the second closest, and so on.

Additionally, staff receive customer names via voice alerts, along with a summary of each customer's profile and insights on their computers and devices. This streamlined process allows staff to quickly access important details, enabling them to spend less time searching customer details while personalising the service and building meaningful relationships.

The Gaia platform is fully compliant with GDPR regulations. As a data processor, we assist banks in obtaining customer consent, typically at the teller counter. The consent rate is around 90%, thanks to the customer benefits from a fast and personalised service.

You can either use Facial Recognition screens at teller counters or use your existing CCTV cameras for Customer Recognition if they meet these specific criteria: a minimum frame rate of 12 FPS, support for Real-Time Streaming Protocol (RTSP), even illumination of at least 200 lux, and a maximum frontal angle of +/- 15° for optimal image quality. If your cameras don't meet these criteria, we can advise camera models or provide cameras with built-in Facial Recognition.

The Customer Recognition solution helps staff gain awareness and provide hyper-care to customers entering the branch (banking profile, appointment, preferences, etc.), as their profile appear automatically on staff computers, tablets or phones. For customers, this creates the sensation of a red carpet being rolled out for them each time they enter a branch.

We can use existing CCTV cameras to register customers at teller counter, or customers can register through the banking app via our Gaia ID SDK.

Smart cameras enhance customer experience through seamless check-in, hyper-personalised service, unauthorised persons detection and queue management. They improve operational efficiency by monitoring occupancy and space usage. Additionally, they enhance safety with incident detection, emergency response capabilities. Additionally, they manage whitelist/blacklist entries for secure access and facilitate seamless staff identification, creating a safer and more efficient environment for all.

The Gaia Connectors have been connected to 15 types of systems (e.g. Customer profile, appointments, CRM, etc.) to streamline processes of customer identification and service hyper-personalisation.

We use AWS Shield Standard for DDoS Protection. For automatic detection and mitigation of volumetric network (OSI layer 3) and sophisticated application (layer 7).

We use AWS WAF 2 with all instances of server, Storage Service and API Gateway for: bad bot and scraper protection, SQL injection protection, cross-site scripting protection, scanner and probe protection, IP address whitelist/blacklist, known attacker protection and HTTP flood protection.

Along with Firewall Server, EC2 instances also have Security Group and ACLs. Security groups control both inbound and outbound traffic at the instance level, while ACLs act as a firewall for associated subnets, controlling both inbound and outbound traffic at the subnet level.

Getting started is easy. Follow these 3 simple steps:

1. Contact Our Sales Team: Reach out to discuss your specific needs and explore the solutions that best fit your requirements.
2. Choose Your Plan: Select a plan that aligns with your goals and budget.
3. Setup Phase: The setup process typically takes 2-4 weeks, depending on the chosen solutions and touchpoints.

Our team is here to guide you every step of the way