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Neoma
  • Enable World-Class Experiences at Scale

    Discover our suite of solutions designed to streamline operations and deliver seamless, personalised experiences at scale. Harness the power of real-time data access to amplify daily efficiency and elevate customer satisfaction to new heights.

    • Gaia Pulse Streamline guest communication and staff productivity Automated Workflows Automate workflows and tasks to eliminate manual efforts, reduce errors, and enhance operational efficiency Fan Identity Verification Streamline the identity verification process and access control by using Fan ID with real-time facial recognition using your existing cameras Unauthorised Persons Detection Enhance premises access security by leveraging advanced facial recognition technology to swiftly identify and deter unauthorized individuals Systems Centralisation Centralise operations for improved efficiency, reduced duplication, and better coordination organisation-wide
    • VIP Journey Management Deliver end-to-end, seamless and personalised journeys for VIP guests Guest Management Streamline and optimise guest management processes to ensure a smooth and hassle-free experience for all guests Guest Recognition Enhance guest experiences with personalised and memorable interactions through guest recognition systems Predictive Guest Arrival Optimise staffing and operational readiness with automated notification of guest arrival
    • Crowd Monitoring Utilise advanced computer vision technology and existing CCTV cameras to monitor real-time crowd density Queue Management Reduce wait times and enhance satisfaction by using computer vision on existing CCTV People counting Count individuals entering or exiting a specific area or location, from existing CCTV cameras or area sensors Journey Mapping Uncover engagement opportunities and optimize experiences by mapping and understanding the customer journey Data and IoT integration Connect and integrate systems, cameras and IoT sensors into a unified system through Gaia Connectors
    • Journey-based Customer Engagement Deliver personalised experiences through customer journey-based engagement strategies Space occupancy-based Customer Engagement Engage customers with personalised marketing messages using real-time space occupancy data
  • Platform
    Seamless identification for world-class Experiences at Scale

    Optimise operational workflows with our Gaia Connectors, Gaia Staff App, Platform and suite of Touchpoints. Define customer journeys, centralise profiles, automate identity verification and streamline people management.

    Explore our Platform
    • Gaia Connectors (Software / Hardware)

      Integrated data, systems and physical touchpoints

    • Gaia Staff App

      Empower your staff's efficiency for exceptional service delivery

    • Management Analytics

      Measure operational KPIs and detect patterns

    • Gaia SDK

      Connect your Application with our platform and touchpoints

    • Touchpoints

      CCTV camera, AI Unit, BLE Tags

  • Industries
    Find a solution for your industry

    Across industries, the quicker you know your customers, the easier it is to deliver the personalised experience they expect. Take your customers from introductions to long-term relationships with solutions designed to meet your industry's unique needs.

    Uncover Solutions
    • Sports & Entertainment

      Seamless, Personalised VIP and Fan Management for Large Venues

    • Hospitality & Travel

      Staff Assistant for Seamless Operations and world-class Experiences at Scale

    • Industrial Sites

      Seamless, Secure Workforce and Fleet Identification

    • Banking

      Seamless Customer Identification and AI Assistant for world-class Operations

    • Commercial

      Customer Engagement Platform To Boost Bonding and Loyalty

  • Customers
    Driving measurable outcomes

    Discover how Neoma's AI & IoT platform empower diverse industries, from hospitality to sports to industrial sites. Explore customer success stories and industry insights

    Explore Case Studies
    • Sports & Entertainment

      Effortless VIP Journey Management, personalised end-to-end journeys at global sporting events

      Discover our work
      Case study: Enabling Flawless VIP Journeys for a Global Sporting Event
    • Hospitality & Travel

      Scalable hyper-care experiences enabled by efficient operational workflows

      Discover our work
      Case study: Activating Data to Recapture the Magic of Hospitality at The Peninsula Hotel
    • Industrial Sites

      Seamless, Secure Workforce and Fleet Identification

      Discover our work
      Case study: Enhancing Safety and Efficiency: Unauthorised Workers and Trucks Detection at a Cement Factory
    • Commercial

      Personalised marketing automation on mall mobile applications

      Discover our work
      Case study: Uncovering untapped opportunities at The Landmark
    • And many more

      See how businesses like yours deliver results with Gaia

  • About
    Company

    Neoma is an AI company integrating systems and physical touchpoints to power automated operational workflows and deliver world-class, human-centric experiences. Our diverse team excels in sport, hospitality, cruise lines, travel, cybersecurity and data management. With offices in Singapore, Hong Kong, France and India and a global network of 60+ partners and resellers, we operate across Asia, Europe, North America and the Middle East.

    Read more
    • Our Partners

      Become our Technology or Business Partner

    • Press & Awards

      Skift, SCMP, ICT, Melco, HSH, LePetit Journal

    • Technology

      Touchpoints, Artificial Intelligence, Connectors

    • Sustainability

      Environmental, Social, Governance

    • Team and Advisors

      Discover the individuals behind our success - meet our talented team

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Library

Browse eBooks on implementing Gaia for your industry,
plus thought-provoking content and how-to videos to help you get started

Do's and Dont's of Empowering Hospitality Staff

Do's and Dont's of Empowering Hospitality Staff through an AI-Assisted Operational Platform to deliver exceptional customer service

Download
personalisation with privacy

How we build personalised experiences that provide value without compromising guest privacy

Download
AI Tech eBook

How organisers can minimise friction to create the events of tomorrow

Download
Sensors in the Workplace

Make sense of sensors, and choose the right one for your workplace needs

Download
Rediscover the Magic of Hospitality

Powering world class experiences with Guest Data

Download
The Whole New Event Experience

Orchestrate world class event experiences flawlessly at scale

Download
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Rediscover the magic of hospitality
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