Efficient guest flow management for elevated VIP experience.

VIP Journey Management in Happier Guests

Helping guest operations manage guest flows efficiently

Seamless, Personalised End-to-End Guest Journeys

The Challenge

Guest operations are overwhelmed by a high volume of guests to manage in a short period of time.

Lack of awareness about guest journeys leading to operational challenges.
Unawareness of Guest Journeys
Ineffective communication causing difficulties in guest management.
Ineffective Communication

Our VIP Journey Management Solution

Achieve service excellence and enhanced visibility, Gaia offers a solution to the unsustainable challenge of managing guests, tracking services, and eliminating the inefficiencies of communication through platforms like WhatsApp.

Tailored VIP services for exceptional guest experiences.

Tailored VIP Services

Implement personalized management systems to cater to the unique needs of VIP guests, ensuring they receive exceptional attention, specialized services, and unforgettable experiences.

Streamlined operations for efficient VIP guest management.

Streamlined Operations

Optimise processes and workflows to efficiently manage VIP guests, from reservations and check-ins to customised itineraries and dedicated support, enhancing operational efficiency and delivering seamless VIP experiences.


Leading Representative

“The way our operations were working was not sustainable”

Guest operations cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. What they wanted to achieve is service excellence with full awareness, and Gaia gives them that.

Leading Representative, International Sports Organisation
Matthew Lawson

“Game-changing guest experience”

Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.

Matthew Lawson, Executive Director, The Peninsula Hotels Group
Chelsea Perino

“Data and AI for the best experience”

As we try to wrap our heads around what the future of work is going to look like, it's important that we rely on more than just our guts, and data and AI is going to play an ever more important role in helping us create the best and most personalised work experience for everyone.

Chelsea Perino, Managing Director, Global Marketing & Communications at The Executive Centre
Kathryn Yeung

“Truly the best and most reliable”

What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.

Kathryn Yeung, Regional Fitness Facility Manager, PURE Group
Michael Economakis

“They passed every single KPI”

We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.

Michael Economakis, CEO, SCCA Advisory

At a glance

3Bn Sqf Field Tested
$120M Saved yearly through
automated workflows
600K Guest journeys created
on the Gaia platform
155 Locations covered