Customer journey mapping for enhanced engagement and personalised experiences.

Journey Mapping in Impactful Marketing

Map and understand the customer journey to identify opportunities for engagement, optimisation, and personalised experiences

The Challenge

Limited understanding of the customer journey across touchpoints, hindering effective engagement and optimisation of marketing efforts.

Resource allocation challenges impacting customer journey understanding.
Resource Allocation
Limited guest journey records hindering effective engagement.
Limited Record of Guest Journeys

Our Journey Mapping Solution

Optimise marketing efforts and deliver personalised experiences by mapping and understanding the customer journey across touchpoints.

Comprehensive customer journey mapping for optimized engagement.

Comprehensive Customer Journey Mapping

Utilise the Gaia platform to map and understand the customer journey across touchpoints, from initial awareness to post-stay interactions. This enables organisations to identify key moments of engagement, optimise marketing efforts, and deliver operational resources at each stage of the customer journey.

Data-driven insights for targeted marketing and relevant content.

Data-Driven Insights

Leverage data and analytics on Gaia to gain maximum visibility at various touchpoints. This empowers organisations to make informed decisions, create targeted marketing campaigns, and provide relevant content that resonates with customers at each stage of their journey.


Leading Representative

“The way our operations were working was not sustainable”

Guest operations cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. What they wanted to achieve is service excellence with full awareness, and Gaia gives them that.

Leading Representative, International Sports Organisation
Matthew Lawson

“Game-changing guest experience”

Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.

Matthew Lawson, Executive Director, The Peninsula Hotels Group
Chelsea Perino

“Data and AI for the best experience”

As we try to wrap our heads around what the future of work is going to look like, it's important that we rely on more than just our guts, and data and AI is going to play an ever more important role in helping us create the best and most personalised work experience for everyone.

Chelsea Perino, Managing Director, Global Marketing & Communications at The Executive Centre
Kathryn Yeung

“Truly the best and most reliable”

What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.

Kathryn Yeung, Regional Fitness Facility Manager, PURE Group
Michael Economakis

“They passed every single KPI”

We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.

Michael Economakis, CEO, SCCA Advisory

At a glance

3Bn Sqf Field Tested
$120M Saved yearly through
automated workflows
600K Guest journeys created
on the Gaia platform
155 Locations covered