Gaia Pulse in Happier Guests
Streamline guest communication and staff productivity with our Gaia Pulse, leveraging GenAI and LLM to provide real-time insights on guest data, enabling staff to focus on building better relationships.
The Challenge
Traditional guest communication methods are inefficient, leading to inconsistent service and staff well-being
Lack of real-time insights on guest preferences and issues
Slow response times to guest inquiries
Our Gaia Pulse Solution
We revolutionize guest communication and staff productivity through an AI-powered assistant leveraging GenAI and LLM
Operational and servicing insights across systems
Gaia Pulse delivers contextual information to staff, enabling them to gain situational awareness and provide personalized services
- Analyze guest itineraries, preferences and current requests
- Summarize upcoming guest arrivals, departures, and activities
- Resolve issues proactively before they escalate
Streamline staff workflows and communication
Gaia Pulse automates routine tasks and facilitates seamless collaboration, reducing screen time and allowing staff to focus on building better relationships with guests
- Prioritize and assign tasks based on urgency and importance
- Enable staff to easily share updates and escalate issues
- Provide suggested responses to guest inquiries
Scalable and secure platform
Gaia Pulse is built on a robust, scalable infrastructure with industry-leading security measures
- Secure data storage and transmission (bank-grade encryption)
- Compliance with data privacy regulations (GDPR, CCPA)
- Seamless integration with existing systems and workflows
Customer Success See how businesses like yours deliver results with Gaia
Clients
“The way our operations were working was not sustainable”
Guest operations cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. What they wanted to achieve is service excellence with full awareness, and Gaia gives them that.
Leading Representative, International Sports Organisation
“Game-changing guest experience”
Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.
Matthew Lawson, Executive Director, The Peninsula Hotels Group
“Data and AI for the best experience”
As we try to wrap our heads around what the future of work is going to look like, it's important that we rely on more than just our guts, and data and AI is going to play an ever more important role in helping us create the best and most personalised work experience for everyone.
Chelsea Perino, Managing Director, Global Marketing & Communications at The Executive Centre
“Truly the best and most reliable”
What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.
Kathryn Yeung, Regional Fitness Facility Manager, PURE Group
“They passed every single KPI”
We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.