Anticipate Needs and Elevate Operations
A real-time staff engagement platform that uses AI to act on guest needs to generate incremental revenue, ideal for owner-operators who put guests first.
AI Driven Solution to Empower Staff to Serve Guests Seamlessly
AI Driven Solution to Empower
Staff to Serve Guests Seamlessly
Staff to Serve Guests Seamlessly
AI Driven Solution to Empower Staff to Serve Guests Seamlessly
Gaia staff app
Facilitate daily staff duties
Receive guest data , no manual search
Awareness about nearby guests
Hands-free voice and text
Gaia staff app
Facilitate daily staff duties
Receive , no manual search
Awareness about nearby guests
Hands-free voice and text
Measure guest retention across facilities
Review journey mapping
Determine area correlation
A Growing Inability to use Guest Data
Studies have shown that guests' expectations for a seamless and personalised service are constantly rising.
Everyday, for a 300-room hotel, an average of 2,000 additional pieces of information arise, requiring time to manage, retrieve, and report.
Meanwhile, staff are burdened with high expectations and less time as they juggle these demands.
For Staff
Optimise resources, minimise admin
24/7 staff ease and efficiency
Focus on guest relationship
Avoid the risk of error
For Guests
Seamless, yet personalised
Delightful experience at every step
Prevent repetitive data
Consistent service from all staff
For Guests
Seamless, yet personalised
Delightful experience at every step
Prevent repetitive data
Consistent service from all staff
How does it work?
1. Agnostic Touchpoint
Engaging with entire customer base via staff or property app
2. Gaia App
Sends predictive, personalised insights to assist staff and ease operations
3. Gaia Cloud-Based Platform
Management KPIs, journey mapping, property performance
Dual BLE / RFID keycard
Mobile key
QR Code
CCTV Camera with Embedded Facial Recognition
BLE keychain on classical villa key
Gaia staff app
Gaia platform
with operational insights
with operational insights
How does it work?
1. Agnostic Touchpoint
Engaging with entire customer base via staff or property app
Dual BLE / RFID keycard
QR Code
CCTV Camera with Embedded Facial Recognition
BLE keychain on classical villa key
2. Gaia App
Sends predictive, personalised insights to assist staff and ease operations
3. Gaia Cloud-Based Platform
Management KPIs, journey mapping, property performance
How Gaia helps your property?
From customised guest recommendations to staff service efficiencies, Gaia converts real-time data into valuable business insights
Guest Recognition
Inform staff about nearby guests, with data sent by voice and text on phone, tablet, PC and smartwatch
PMS-based Insights
Help staff receive nearby guest data without search (room, booking, allergies, preferences, etc.) to avoid error
Efficient Communication
Housekeeping staff and managers are notified when guests leave their room and enter property facilities
Duties Optimisation
Gaia stays on top of traffic flows notifying staff where and when needed
Property Performance
Anonymous guest journey review, guest care, facilities usage, and more
Guest Recognition
Inform staff about nearby guests, with data sent by voice and text on phone, tablet, PC and smartwatch
PMS-based Insights
Help staff receive nearby guest data without search (room, booking, allergies, preferences, etc.) to avoid error
Efficient Communication
Housekeeping staff and managers are notified when guests leave their room and enter property facilities
Duties Optimisation
Gaia stays on top of traffic flows notifying staff where and when needed
Property Performance
Anonymous guest journey review, guest care, facilities usage, and more
Take action with our insights
Operational ease
Staff productivity
Increased revenues
Safety and wellbeing
No manual data search
Automated reporting
Error-free routine
AI-powered assistance
Decrease staff turnover
Optimise staff allocation
Focus on guests
Proactive alerts to staff
Tailor-made insights
Seamless journey
Up-sell and cross sell
Precise guest recognition
Awareness of allergies
Shape guest experience
Monitor preferences over time
Operational ease
No manual data search
Automated reporting
Error-free routine
AI-powered assistance
Staff productivity
Decrease staff turnover
Optimise staff allocation
Focus on guests
Proactive alerts to staff
Increased revenues
Tailor-made insights
Seamless journey
Up-sell and cross sell
Precise guest recognition
Safety and wellbeing
Awareness of allergies
Shape guest experience
Monitor preferences over time
Drive Measurable
Results
+20%
Operational gains
15%
Ancillary revenues
Award-winning
AI solution
Gaia's capabilities
scaled to your business
Field tested · 3Bn sqft
100 locations · 6 years
Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma's speed of development was very impressive and we continue to work closely with the team.
Matthew James Lawson
Executive Director
Hongkong and Shanghai Hotels
What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.
Kathryn Yeung
Regional Fitness Facility Manager
PURE Group
We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.
Michael Economakis
CEO
SCCA Advisory
Chelsea Perino
Managing Director
Global Marketing & Communications,
The Executive Centre