Guest seamless check-in and personalised experiences

Gaia Pulse is a Generative AI & LLM staff assistant for guest and knowledge management.

It empowers staff to efficiently retrieve information, answering questions like "what happened to room 344 last night?" or "Who is Jack Smith?". By streamlining data searches, Gaia Pulse enhances staff efficiency by reducing computer time and enabling more meaningful interactions with guests, all while keeping their profiles in mind.

Gaia Pulse knowledge management helps summarize documents, find information across document databases. This solution is particularly beneficial for streamlining daily operations, as well as for managing new properties or retrofitting projects.

The Guest Recognition solution helps staff gain awareness and provide hyper-care to guests entering facilities (name, VIP type, preferences, etc.), as their profile appear automatically on staff computers, tablets or phones. For guests, this creates the sensation of a red carpet being rolled out for them each time they engage with a staff.

It works through 2 touchpoints: either CCTV cameras, or BLE x NFC key cards or bracelets.

We can use existing CCTV cameras to register guests at front office, match their PMS (and other systems) data through our Gaia Connectors, and help staff receive guest profiles with relevant insights when guests enter facilities.

The other way Guest Recognition works is through BLE signals from dual (BLE x NFC) key cards or bracelets. The dual card emits BLE signals within a 20-meter radius around the guests. These signals are then picked up by nearby staff tablets and phones, allowing staff to seamlessly recognise the guests and access their key information.

When multiple guests arrive simultaneously, our system ensures efficient recognition and management. Guests are prioritized based on proximity to staff; the closest guest's profile appears first, followed by the second closest, and so on. This logic applies whether you're using cameras or dual key cards.

Additionally, staff receive guest names via voice alerts, along with a summary of each guest's profile and insights on their devices. This streamlined process allows staff to quickly access important details, enabling them to spend less time on computers and more time building meaningful relationships.

No, staff cannot locate any guest in the property. Guest profiles are displayed on staff devices only when guests enter facilities, just before staff would typically inquire about their identity or reservation status. Designated personnel, such as the hotel manager, can also receive automatic notifications when a specific guest or guest level arrives at a designated facility.

The Gaia platform is fully compliant with GDPR regulations. As a data processor, we assist hoteliers in obtaining guest consent, typically during the check-in process. The consent rate is around 90%, thanks to the guest benefits from a seamless and highly-personalised stay.

Smart cameras enhance customer experience through seamless check-in, hyper-personalised guest journey, car plate recognition, and queue management. They improve operational efficiency by monitoring occupancy and space usage. Additionally, they enhance safety with incident detection, emergency response capabilities, man-down detection and ensure compliance with safety gear (PPE) during construction or retrofitting projects. Additionally, they manage whitelist/blacklist entries for secure access and facilitate seamless staff identification, creating a safer and more efficient environment for all.

You can use your existing cameras for Guest Recognition if they meet these specific criteria: a minimum frame rate of 12 FPS, support for Real-Time Streaming Protocol (RTSP), even illumination of at least 200 lux, and a maximum frontal angle of +/- 15° for optimal image quality. If your cameras don't meet these criteria, we can advise camera models or provide cameras with built-in Facial Recognition.

The Gaia Connectors have been connected to 15 types of systems (e.g. PMS, POS, CRM, etc.) to streamline processes of guest identification, journey hyper-personalisation, staff communication and duties completion.

Our infrastructure got the SSLAB Rating A with the AES-256 encryption framework, the world's most secure protocol and protection for data transmission in every status (at Rest, in Use, in Motion). All AWS services we use have certifications for compliance with ISO/IEC 27001:2022, 27017:2015, 27018:2019, 27701:2019 and ISO/IEC 9001:2015.

We use AWS Shield Standard for DDoS Protection. For automatic detection and mitigation of volumetric network (OSI layer 3) and sophisticated application (layer 7).

We use AWS WAF 2 with all instances of server, Storage Service and API Gateway for: bad bot and scraper protection, SQL injection protection, cross-site scripting protection, scanner and probe protection, IP address whitelist/blacklist, known attacker protection and HTTP flood protection.

Along with Firewall Server, EC2 instances also have Security Group and ACLs. Security groups control both inbound and outbound traffic at the instance level, while ACLs act as a firewall for associated subnets, controlling both inbound and outbound traffic at the subnet level.

Getting started is easy. Follow these 3 simple steps:

1. Contact Our Sales Team: Reach out to discuss your specific needs and explore the solutions that best fit your requirements.
2. Choose Your Plan: Select a plan that aligns with your goals and budget.
3. Setup Phase: The setup process typically takes 2-4 weeks, depending on the chosen solutions and touchpoints.

Our team is here to guide you every step of the way