Anticipate Needs and Elevate Operations
A real-time staff engagement platform that uses AI to act on guest needs to generate incremental revenue, ideal for owner-operators who put guests first.
A real-time staff engagement platform that uses AI to act on guest needs to generate incremental revenue, ideal for owner-operators who put guests first.
Receive guest data , no manual search
Awareness about nearby guests
Hands-free voice and text
Receive , no manual search
Awareness about nearby guests
Hands-free voice and text
Review journey mapping
Determine area correlation
Anonymous COVID tracing
Studies have shown that guests' expectations for a seamless and personalised service are constantly rising.
Everyday, for a 300-room hotel, an average of 2,000 additional pieces of information arise, requiring time to manage, retrieve, and report.
Meanwhile, staff are burdened with high expectations and less time as they juggle these demands.
24/7 staff ease and efficiency
Focus on guest relationship
Avoid the risk of error
Delightful experience at every step
Prevent repetitive data
Consistent service from all staff
Delightful experience at every step
Prevent repetitive data
Consistent service from all staff
Engaging with entire customer base via staff or property app
Sends predictive, personalised insights to assist staff and ease operations
Management KPIs, journey mapping, property performance
Engaging with entire customer base via staff or property app
Sends predictive, personalised insights to assist staff and ease operations
Management KPIs, journey mapping, property performance
Inform staff about nearby guests, with data sent by voice and text on phone, tablet, PC and smartwatch
Help staff receive nearby guest data without search (room, booking, allergies, preferences, etc.) to avoid error
Housekeeping staff and managers are notified when guests leave their room and enter property facilities
Gaia stays on top of traffic flows notifying staff where and when needed
Maintain historical records to facilitate tracing in the case of an outbreak of a guest
Anonymous guest journey review, guest care, facilities usage, and more
Inform staff about nearby guests, with data sent by voice and text on phone, tablet, PC and smartwatch
Help staff receive nearby guest data without search (room, booking, allergies, preferences, etc.) to avoid error
Housekeeping staff and managers are notified when guests leave their room and enter property facilities
Gaia stays on top of traffic flows notifying staff where and when needed
Maintain historical records to facilitate tracing in the case of an outbreak of a guest
Anonymous guest journey review, guest care, facilities usage, and more
No manual data search
Automated reporting
Error-free routine
AI-powered assistance
Decrease staff turnover
Optimise staff allocation
Focus on guests
Proactive alerts to staff
Tailor-made insights
Seamless journey
Up-sell and cross sell
Precise guest recognition
Awareness of allergies
Shape guest experience
Monitor preferences over time
COVID-19 tracing
No manual data search
Automated reporting
Error-free routine
AI-powered assistance
Decrease staff turnover
Optimise staff allocation
Focus on guests
Proactive alerts to staff
Tailor-made insights
Seamless journey
Up-sell and cross sell
Precise guest recognition
Awareness of allergies
Shape guest experience
Monitor preferences over time
COVID-19 tracing
ancillary revenues
guest recognition
profile access
COVID-tracing across facilities
Chelsea Perino
Managing Director
Global Marketing & Communications,
The Executive Centre