AI Driven Solution to Empower Staff to Serve Guests Seamlessly

AI Driven Solution to Empower
Staff to Serve Guests Seamlessly
AI Driven Solution to Empower Staff to Serve Guests Seamlessly

Anticipate Needs and Elevate Operations

A real-time staff engagement platform that uses AI to act on guest needs to generate incremental revenue, ideal for owner-operators who put guests first.

Gaia staff app

Facilitate daily staff duties

Receive guest data , no manual search

Awareness about nearby guests

Hands-free voice and text

Gaia staff app

Facilitate daily staff duties

Receive , no manual search

Awareness about nearby guests

Hands-free voice and text

Measure guest retention across facilities

Review journey mapping

Determine area correlation

A Growing Inability to use Guest Data

Studies have shown that guests' expectations for a seamless and personalised service are constantly rising.

Everyday, for a 300-room hotel, an average of 2,000 additional pieces of information arise, requiring time to manage, retrieve, and report.

Meanwhile, staff are burdened with high expectations and less time as they juggle these demands.

For Staff

Optimise resources, minimise admin

24/7 staff ease and efficiency

Focus on guest relationship

Avoid the risk of error

For Guests

Seamless, yet personalised

Delightful experience at every step

Prevent repetitive data

Consistent service from all staff

For Guests

Seamless, yet personalised

Delightful experience at every step

Prevent repetitive data

Consistent service from all staff

How does it work?

1. Agnostic Touchpoint

Engaging with entire customer base via staff or property app

2. Gaia App

Sends predictive, personalised insights to assist staff and ease operations

3. Gaia Cloud-Based Platform

Management KPIs, journey mapping, property performance

Neoma’s touchpoints enable hospitality staff to engage with customers via the staff or property app
Dual BLE / RFID keycard
Mobile Key
Mobile key
QR Code
QR Code
CCTV Camera with Embedded Facial Recognition
CCTV Camera with Embedded Facial Recognition
BLE keychain on classical villa key
BLE keychain on classical villa key
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The Gaia Staff App helps to send predictive and personalised insights to assist staff and ease hospitality operations
Gaia staff app
The Gaia Cloud Based Platform helps with journey mapping, property performance and KPI Management
Gaia platform
with operational insights

How does it work?

1. Agnostic Touchpoint

Engaging with entire customer base via staff or property app

Neoma’s touchpoints enable hospitality staff to engage with customers via the staff or property app
Dual BLE / RFID keycard
QR Code
CCTV Camera with Embedded Facial Recognition
BLE keychain on classical villa key
Prev
Next

2. Gaia App

Sends predictive, personalised insights to assist staff and ease operations

3. Gaia Cloud-Based Platform

Management KPIs, journey mapping, property performance

How Gaia helps your property?

From customised guest recommendations to staff service efficiencies, Gaia converts real-time data into valuable business insights

Guest Recognition

Inform staff about nearby guests, with data sent by voice and text on phone, tablet, PC and smartwatch

PMS-based Insights

Help staff receive nearby guest data without search (room, booking, allergies, preferences, etc.) to avoid error

Efficient Communication

Housekeeping staff and managers are notified when guests leave their room and enter property facilities

Duties Optimisation

Gaia stays on top of traffic flows notifying staff where and when needed

Property Performance

Anonymous guest journey review, guest care, facilities usage, and more

Guest Recognition

Inform staff about nearby guests, with data sent by voice and text on phone, tablet, PC and smartwatch

PMS-based Insights

Help staff receive nearby guest data without search (room, booking, allergies, preferences, etc.) to avoid error

Efficient Communication

Housekeeping staff and managers are notified when guests leave their room and enter property facilities

Duties Optimisation

Gaia stays on top of traffic flows notifying staff where and when needed

Property Performance

Anonymous guest journey review, guest care, facilities usage, and more

Take action with our insights

Operational ease

Staff productivity

Increased revenues

Safety and wellbeing

No manual data search

Automated reporting

Error-free routine

AI-powered assistance

Decrease staff turnover

Optimise staff allocation

Focus on guests

Proactive alerts to staff

Tailor-made insights

Seamless journey

Up-sell and cross sell

Precise guest recognition

Awareness of allergies

Shape guest experience

Monitor preferences over time

Operational ease

No manual data search

Automated reporting

Error-free routine

AI-powered assistance

Staff productivity

Decrease staff turnover

Optimise staff allocation

Focus on guests

Proactive alerts to staff

Increased revenues

Tailor-made insights

Seamless journey

Up-sell and cross sell

Precise guest recognition

Safety and wellbeing

Awareness of allergies

Shape guest experience

Monitor preferences over time

Drive Measurable
Results

+20%

Operational gains

15%

Ancillary revenues

Award-winning

AI solution

The Executive Centre
The Peninsula Hotels
Wheelock Properties
Hongkong Land
Regent
Swire
Pure Fitness
Hellenic Republic - Ministry of Infrastructure and Transport
KPMG
Grand Hyatt
Capgemini
Sun Hung Kai Properties
CircleSquare
Urban Land Institute
RICS
On The List
KTEA
Li & Fung
JCDecaux Cityscape
PMQ
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Field tested   ·   3Bn sqft
100 locations   ·   6 years

Neoma’s solution really helped us look at the real numbers and compare them to the anecdotal stories that we hear from our teams. It’s this combination of qualitative information from our people on the ground, combined with actual tangible data, that creates a much more holistic picture to help us make better and more informed decisions.
Chelsea Perino

Chelsea Perino

Managing Director

Global Marketing & Communications,

The Executive Centre

Gaia revolutionised and transformed our operations by providing better guest identification, anticipation of needs, and service tracking. We have moved away from unsustainable communication methods like WhatsApp groups and now strive for service excellence with full awareness and documented accountability.

Leading Representative, International Sports Organisation

Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma's speed of development was very impressive and we continue to work closely with the team.
Mathew James Lawson

Matthew James Lawson

Executive Director

Hongkong and Shanghai Hotels

What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.
Kathryn Yeung

Kathryn Yeung

Regional Fitness Facility Manager

PURE Group

We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.
Michael Economakis

Michael Economakis

CEO

SCCA Advisory

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