Who we are
Neoma is an AI company integrating systems and physical touchpoints to power automated operational workflows and deliver world-class, human-centric experiences. Our diverse team excels in sport, hospitality, cruise lines, travel, cybersecurity and data management.
Our strategic directors have over 40+ years of experience in managing family-owned businesses and leading international luxury hotels.
With offices located in Singapore, Hong Kong, France and India, and across our network of 60+ partners and resellers worldwide, we span countries in Asia, Europe, North America and the Middle East.
Our Team
Francois Chabaudie
CEO
Antima Gangwar
CTO
Rebekah Shek
Account Director
Kwang Quek
Segment Director
Honey Singh
Customer Success Manager
Lohit Sachdev
IoT Engineer
Aditya Rustagi
AI Planning & Research
Tapesh Saxena
Senior Business Analyst
Chirag Goyal
Senior UI Developer
Candice Chau
Project Assistant
Santosh Kumar
Mobile Applications & SDK
Shivam Singh
Head of Infrastructure
Arjun Pujari
Head of Platform
Punish Agarwal
Senior UI/UX Designer
Harikrishnan S
IoT Engineer
Abhishek Rai
Quality Assurance
Shrishti Jaiswal
Automation Test Engineer
Shubham Maheshwari
Administrative and Procurement Officer
Madhusudan Dadhich
Technical Recruiter
Our Non-Operational Advisors
Laurent Gauthier
Sport Tech Investment
Ex- International Olympic Committee
Nic Couchman
Head of Sport at Charles Russell Speechlys, Co-founder Sport360 Consulting
Jeff Mirman
Paris FC, Ex- Warner Bros. Discovery Sports, Ex- Starwood
Yves N'Gakoutou
Managing Partner,
Spectra Partnership
Joel Teo
Ex-Group Director,
Information Technology Products at The Peninsula
Dr. Frederick Yip
Director - Goldjoy Group
Silversea Strategic Advisor
Yves Alavo
Partner at Formia
Jean-Michel Causse
Family Hotel Owner
Ex-Four Seasons
Luc Chabaudie
Global Research & Innovation Business Director at Capgemini
Customer Success See how businesses like yours deliver results with Gaia
Clients
“The way our operations were working was not sustainable”
Team Lead Event Products, People, Technology and Operations, FIFA Technology
“Game-changing guest experience”
Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.
Matthew Lawson, Executive Director The Hongkong and Shanghai Hotels Group
“Personalising the guest experience in 5-star resort”
The Gaia app user interface is user-friendly, making it easy to navigate and use. The integration of all features will greatly enhance the guest recognition and personalize the experience. Profile notes allow for important information or feedback from guests to be easily accessible by the team, significantly improving our operations. The app can be downloaded on all mobile phones, ensuring a widespread support for our Guest Recognition Program.
Area Vice President & General Manager Grand Hyatt
“Data and AI for the best experience”
As we try to wrap our heads around what the future of work is going to look like, it's important that we rely on more than just our guts, and data and AI is going to play an ever more important role in helping us create the best and most personalised work experience for everyone.
Chelsea Perino, Managing Director, Global Marketing & Communications The Executive Centre
“Truly the best and most reliable”
What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.
Kathryn Yeung, Regional Fitness Facility Manager PURE Group
“They passed every single KPI”
We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.
The way operations are working today is not sustainable and they cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. They want to anticipate services they need to provide and be ready for them. It means that if a person has arrived and gone to their hotel, it is reported that they arrived, were properly greeted, successfully checked-in, etc. If any issue happened, it is documented and reported. It’s really about improving visibility and awareness of the services, and to track whether the services are provided properly or not. What they need to achieve is service excellence with full awareness, and Gaia gives them that.