Journey-based customer engagement for personalized experiences.

Journey-based Customer Engagement in Impactful Marketing

Design and implement customer engagement strategies tailored to the customer's journey to deliver relevant and personalised experiences

The Challenge

Lack of targeted and personalised engagement strategies based on the customer's journey, resulting in generic and less impactful interactions.

Limited customer understanding impacting targeted engagement.
Limited Customer Understanding
Generic interactions hindering personalized engagement.
Generic Interactions

Our Journey-based Customer Engagement Solution

Drive meaningful customer engagement through targeted strategies that deliver personalised experiences based on the customer's journey.

Personalised engagement strategies based on customer journey.

Personalised Engagement based on Journey

Leverage the Gaia platform to design and implement targeted customer engagement strategies based on the customer's journey. By understanding each stage of the journey, organisations can deliver relevant, timely, and personalised experiences that resonate with customers, fostering stronger connections and driving meaningful engagement.

Data-driven insights for tailored engagement and personalized content.

Data-driven Customer Insights

Utilise data and analytics on Gaia to gain deep insights into customer behavior, preferences, and interactions throughout their journey. This enables organisations to create tailored engagement strategies, deliver personalised content, and optimise touchpoints to maximise customer satisfaction and loyalty.


Leading Representative

“The way our operations were working was not sustainable”

Guest operations cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. What they wanted to achieve is service excellence with full awareness, and Gaia gives them that.

Leading Representative, International Sports Organisation
Matthew Lawson

“Game-changing guest experience”

Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.

Matthew Lawson, Executive Director, The Peninsula Hotels Group
Chelsea Perino

“Data and AI for the best experience”

As we try to wrap our heads around what the future of work is going to look like, it's important that we rely on more than just our guts, and data and AI is going to play an ever more important role in helping us create the best and most personalised work experience for everyone.

Chelsea Perino, Managing Director, Global Marketing & Communications at The Executive Centre
Kathryn Yeung

“Truly the best and most reliable”

What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.

Kathryn Yeung, Regional Fitness Facility Manager, PURE Group
Michael Economakis

“They passed every single KPI”

We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.

Michael Economakis, CEO, SCCA Advisory

At a glance

3Bn Sqf Field Tested
$120M Saved yearly through
automated workflows
50K Touchpoints connected
155 Locations covered