Create better customer experiences through your property app
AI-driven platform that understands and elevates the app user journey via a rich personalized outreach on-and offsite
Gaia Commercial
Gaia Commercial
AI Driven Solution to Boost
Customer Engagement & Loyalty
Customer Engagement & Loyalty
Gaia Commercial
AI Driven Solution to Boost Customer Engagement & Loyalty
Marketing automation for mall operators
Gaia learns how each shopper uses the app, how they shop, what their preferences and behaviour patterns are.
Marketing automation for mall operators
Gaia learns how each shopper uses the app, how they shop, what their preferences and behaviour patterns are.
Gaia AI helps learn, target and engage
It takes around 8 weeks for Gaia AI to learn how, where and when to best engage with app users.
1 in 10
The Multi Billion Dollar Problem Gaia Helps Solve
Mall tenants own the majority of the shopper relationship. Malls capture only 1 in 10 shoppers who walk though their doors.
For Landlords
Own the shopper relationship
Improve traffic capture rate
Maximise marketing impact
Boost app engagement
For Tenants
Engage customers drive revenue
Reach shoppers outside mall
Impact real-time behaviour
Assistance , no invasion
For Tenants
Engage customers drive revenue
Reach shoppers outside mall
Impact real-time behaviour
Assistance, no invasion
How does it work?
1. Gaia SDK
A Software Development Kit on the property app acts as an in- app AI Assistant analysing customer journey and sending content accordingly
2. Gaia Cloud-Based Platform
Monitors engagement from all touchpoints to send users targeted push notifications, increasing satisfaction and retention
Gaia SDK on property app
Gaia platform with content management
and retail insights
and retail insights
How does it work?
1. Gaia SDK
A Software Development Kit on the property app acts as an in- app AI Assistant analysing customer journey and sending content accordingly
2. Gaia Cloud-Based Platform
Monitors engagement from all touchpoints to send users targeted push notifications, increasing satisfaction and retention
Why Gaia Commercial?
Gaia AI influences customers at the right time, place and with the right content
Engage
The AI engine sends personalised notifications learning from app usage, content engagement and location
Target
AI targets users by their current location (in-mall QR code scanning, geofencing or sensors) or past activities
Re-Engage
Boost conversions by adapting your communication to your audience responsiveness
Feed
Understand mobility, space utilisation and customer journeys to build new business lines
Influence
Segment customers by route and interests to personalise the relationship with them and boost retention
Grow
Cost efficiency and monetisation by increasing customer satisfaction, loyalty and revisits
Engage
The AI engine sends personalised notifications learning from app usage, content engagement and location
Target
AI targets users by their current location (in-mall QR code scanning, geofencing or sensors) or past activities
Re-Engage
Boost conversions by adapting your communication to your audience responsiveness
Feed
Understand mobility, space utilisation and customer journeys to build new business lines
Influence
Segment customers by route and interests to personalise the relationship with them and boost retention
Grow
Cost efficiency and monetisation by increasing customer satisfaction, loyalty and revisits
Take action with our insights
Campaign performance
Conversion and duration
Zones and frequency
Volume and movement
Daily active users
Downloads
Open rates
Click-through rates
Street-to-mall conversion
Mall-to-store conversion
Spot dwell time
Demographics
Store correlation
Anchor tenant
Zone interdependence
Unique, repeat, new visits
Foot and door traffic
Entrances
Hot/cold zones
Traffic flow
Campaign performance
Daily active users
Downloads
Open rates
Click-through rates
Conversion and duration
Street-to-mall conversion
Mall-to-store conversion
Spot dwell time
Demographics
Zones and frequency
Store correlation
Anchor tenant
Zone interdependence
Unique, repeat, new visits
Volume and movement
Foot and door traffic
Entrances
Hot/cold zones
Traffic flow
Drive Measurable
Results
5X boost
in app usage rate
↑20%
app users to store
34K
app users & sensors
55-75%
open rate, high conversion
Gaia's capabilities
scaled to your business
Field tested · 3Bn sqft
77 locations · 6 years
