Create better customer experiences through your property app
AI-driven platform that understands and elevates the app user journey via a rich personalized outreach on-and offsite
AI-driven platform that understands and elevates the app user journey via a rich personalized outreach on-and offsite
Gaia learns how each shopper uses the app, how they shop, what their preferences and behaviour patterns are.
Gaia learns how each shopper uses the app, how they shop, what their preferences and behaviour patterns are.
It takes around 8 weeks for Gaia AI to learn how, where and when to best engage with app users.
Mall tenants own the majority of the shopper relationship. Malls capture only 1 in 10 shoppers who walk though their doors.
Improve traffic capture rate
Maximise marketing impact
Boost app engagement
Reach shoppers outside mall
Impact real-time behaviour
Assistance , no invasion
Reach shoppers outside mall
Impact real-time behaviour
Assistance, no invasion
A Software Development Kit on the property app acts as an in- app AI Assistant analysing customer journey and sending content accordingly
Monitors engagement from all touchpoints to send users targeted push notifications, increasing satisfaction and retention
A Software Development Kit on the property app acts as an in- app AI Assistant analysing customer journey and sending content accordingly
Monitors engagement from all touchpoints to send users targeted push notifications, increasing satisfaction and retention
The AI engine sends personalised notifications learning from app usage, content engagement and location
AI targets users by their current location (in-mall QR code scanning, geofencing or sensors) or past activities
Boost conversions by adapting your communication to your audience responsiveness
Understand mobility, space utilisation and customer journeys to build new business lines
Segment customers by route and interests to personalise the relationship with them and boost retention
Cost efficiency and monetisation by increasing customer satisfaction, loyalty and revisits
The AI engine sends personalised notifications learning from app usage, content engagement and location
AI targets users by their current location (in-mall QR code scanning, geofencing or sensors) or past activities
Boost conversions by adapting your communication to your audience responsiveness
Understand mobility, space utilisation and customer journeys to build new business lines
Segment customers by route and interests to personalise the relationship with them and boost retention
Cost efficiency and monetisation by increasing customer satisfaction, loyalty and revisits
Daily active users
Downloads
Open rates
Click-through rates
Street-to-mall conversion
Mall-to-store conversion
Spot dwell time
Demographics
Store correlation
Anchor tenant
Zone interdependence
Unique, repeat, new visits
Foot and door traffic
Entrances
Hot/cold zones
Traffic flow
Daily active users
Downloads
Open rates
Click-through rates
Street-to-mall conversion
Mall-to-store conversion
Spot dwell time
Demographics
Store correlation
Anchor tenant
Zone interdependence
Unique, repeat, new visits
Foot and door traffic
Entrances
Hot/cold zones
Traffic flow
in app usage rate
app users to store
app users & sensors
open rate, high conversion
Matthew James Lawson
Executive Director
Hongkong and Shanghai Hotels
Kathryn Yeung
Regional Fitness Facility Manager
PURE Group
Michael Economakis
CEO
SCCA Advisory
Chelsea Perino
Managing Director
Global Marketing & Communications,
The Executive Centre