Trusted by hundreds of top organisations
Solutions Overview
Create better customer experiences through your property app
AI-driven platform that understands and elevates the app user journey via a rich personalised outreach on-and offsite
Marketing automation for mall operators
Gaia learns how each shopper uses the app, how they shop, what their preferences and behaviour patterns are.
Gaia AI helps learn, target and engage
It takes around 8 weeks for Gaia AI to learn how, where and when to best engage with app users.
1 in 10 The Multi Billion Dollar Problem Gaia Helps Solve
Mall tenants own the majority of the shopper relationship. Malls capture only 1 in 10 shoppers who walk though their doors.
For Landlords Own the shopper relationship
- Improve traffic capture rate
- Maximise marketing impact
- Boost app engagement
For Tenants Engage customers drive revenue
- Reach shoppers outside mall
- Impact real-time behaviour
- Assistance , no invasion
How Gaia helps your shopping mall?
Gaia AI influences customers at the right time, place and with the right content
Engage
The AI engine sends personalised notifications learning from app usage, content engagement and location
Target
AI targets users by their current location (in-mall QR code scanning, geofencing or sensors) or past activities
Re-Engage
Boost conversions by adapting your communication to your audience responsiveness
Feed
Understand mobility, space utilisation and customer journeys to build new business lines
Influence
Segment customers by route and interests to personalise the relationship with them and boost retention
Grow
Cost efficiency and monetisation by increasing customer satisfaction, loyalty and revisits
Take action with our insights
Campaign performance
- Daily active users
- Downloads
- Open rates
- Click-through rates
Conversion and duration
- Street-to-mall conversion
- Mall-to-store conversion
- Spot dwell time
- Demographics
Zones and frequency
- Store correlation
- Anchor tenant
- Zone interdependence
- Unique, repeat, new visits
Volume and movement
- Foot and door traffic
- Entrances
- Hot/cold zones
- Traffic flow
Drive Measurable
Results
5X boost
in app usage rate
↑20%
app users to store
34K
app users & sensors
55-75%
open rate, high conversion
Gaia's capabilities
scaled to your business
Customer Success See how businesses like yours deliver results with Gaia
Clients
“The way our operations were working was not sustainable”
Team Lead Event Products, People, Technology and Operations, FIFA Technology
“Game-changing guest experience”
Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.
Matthew Lawson, Executive Director The Hongkong and Shanghai Hotels Group
“Personalising the guest experience in 5-star resort”
The Gaia app user interface is user-friendly, making it easy to navigate and use. The integration of all features will greatly enhance the guest recognition and personalize the experience. Profile notes allow for important information or feedback from guests to be easily accessible by the team, significantly improving our operations. The app can be downloaded on all mobile phones, ensuring a widespread support for our Guest Recognition Program.
Area Vice President & General Manager Grand Hyatt
“Data and AI for the best experience”
As we try to wrap our heads around what the future of work is going to look like, it's important that we rely on more than just our guts, and data and AI is going to play an ever more important role in helping us create the best and most personalised work experience for everyone.
Chelsea Perino, Managing Director, Global Marketing & Communications The Executive Centre
“Truly the best and most reliable”
What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.
Kathryn Yeung, Regional Fitness Facility Manager PURE Group
“They passed every single KPI”
We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.
The way operations are working today is not sustainable and they cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. They want to anticipate services they need to provide and be ready for them. It means that if a person has arrived and gone to their hotel, it is reported that they arrived, were properly greeted, successfully checked-in, etc. If any issue happened, it is documented and reported. It’s really about improving visibility and awareness of the services, and to track whether the services are provided properly or not. What they need to achieve is service excellence with full awareness, and Gaia gives them that.