Create better customer experiences through your property app
AI-driven platform that understands and elevates the app user journey via a rich personalised outreach on-and offsite
Customer Engagement Platform To Boost Bonding and Loyalty
Customer Engagement Platform To
Boost Bonding and Loyalty
Boost Bonding and Loyalty
Customer Engagement Platform To Boost Bonding and Loyalty
Solutions Overview
Lounge
“Mr. Jones is gluten intolerant” (voice-to-text synchronised with POS)
Restaurant
10 min waiting time (app notifications/ webpage/ signage)
All facilities
Anonymous journeys KPIs per visitor / customer (CCTV camera)
Concierge
“Welcome to the Mall Mr. Smith” (Gaia Staff app)
Marketing automation for mall operators
Gaia learns how each shopper uses the app, how they shop, what their preferences and behaviour patterns are.
Marketing automation for mall operators
Gaia learns how each shopper uses the app, how they shop, what their preferences and behaviour patterns are.
Gaia AI helps learn, target and engage
It takes around 8 weeks for Gaia AI to learn how, where and when to best engage with app users.
1 in 10
The Multi Billion Dollar Problem Gaia Helps Solve
Mall tenants own the majority of the shopper relationship. Malls capture only 1 in 10 shoppers who walk though their doors.
For Landlords
Own the shopper relationship
Improve traffic capture rate
Maximise marketing impact
Boost app engagement
For Tenants
Engage customers drive revenue
Reach shoppers outside mall
Impact real-time behaviour
Assistance , no invasion
For Tenants
Engage customers drive revenue
Reach shoppers outside mall
Impact real-time behaviour
Assistance, no invasion
How Gaia helps your shopping mall?
Gaia AI influences customers at the right time, place and with the right content
Engage
The AI engine sends personalised notifications learning from app usage, content engagement and location
Target
AI targets users by their current location (in-mall QR code scanning, geofencing or sensors) or past activities
Re-Engage
Boost conversions by adapting your communication to your audience responsiveness
Feed
Understand mobility, space utilisation and customer journeys to build new business lines
Influence
Segment customers by route and interests to personalise the relationship with them and boost retention
Grow
Cost efficiency and monetisation by increasing customer satisfaction, loyalty and revisits
Engage
The AI engine sends personalised notifications learning from app usage, content engagement and location
Target
AI targets users by their current location (in-mall QR code scanning, geofencing or sensors) or past activities
Re-Engage
Boost conversions by adapting your communication to your audience responsiveness
Feed
Understand mobility, space utilisation and customer journeys to build new business lines
Influence
Segment customers by route and interests to personalise the relationship with them and boost retention
Grow
Cost efficiency and monetisation by increasing customer satisfaction, loyalty and revisits
Take action with our insights
Campaign performance
Conversion and duration
Zones and frequency
Volume and movement
Daily active users
Downloads
Open rates
Click-through rates
Street-to-mall conversion
Mall-to-store conversion
Spot dwell time
Demographics
Store correlation
Anchor tenant
Zone interdependence
Unique, repeat, new visits
Foot and door traffic
Entrances
Hot/cold zones
Traffic flow
Campaign performance
Daily active users
Downloads
Open rates
Click-through rates
Conversion and duration
Street-to-mall conversion
Mall-to-store conversion
Spot dwell time
Demographics
Zones and frequency
Store correlation
Anchor tenant
Zone interdependence
Unique, repeat, new visits
Volume and movement
Foot and door traffic
Entrances
Hot/cold zones
Traffic flow
Drive Measurable
Results
5X boost
in app usage rate
↑20%
app users to store
34K
app users & sensors
55-75%
open rate, high conversion
Gaia's capabilities
scaled to your business
Field tested · 3Bn sqf
155 locations · 6 years
Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.
Matthew Lawson
Executive Director
The Peninsula Hotels Group
As we try to wrap our heads around what the future of work is going to look like, it's important that we rely on more than just our guts, and data and AI is going to play an ever more important role in helping us create the best and most personalised work experience for everyone.
Chelsea Perino
Managing Director
Global Marketing & Communications,
The Executive Centre
What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.
Kathryn Yeung
Regional Fitness Facility Manager
PURE Group
We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.
Michael Economakis
CEO
SCCA Advisory
Leading Representative,
International Sports Organisation