Customer Recognition Software To Boost Customer Engagement & Loyalty

Customer Recognition Software To
Boost Customer Engagement & Loyalty
Customer Recognition Software To Boost Customer Engagement & Loyalty

Create better customer experiences through your property app

AI-driven platform that understands and elevates the app user journey via a rich personalised outreach on-and offsite

Marketing automation for mall operators

Gaia learns how each shopper uses the app, how they shop, what their preferences and behaviour patterns are.

Marketing automation for mall operators

Gaia learns how each shopper uses the app, how they shop, what their preferences and behaviour patterns are.

Gaia AI helps learn, target and engage

It takes around 8 weeks for Gaia AI to learn how, where and when to best engage with app users.

1 in 10

The Multi Billion Dollar Problem Gaia Helps Solve

Mall tenants own the majority of the shopper relationship. Malls capture only 1 in 10 shoppers who walk though their doors.

For Landlords

Own the shopper relationship

Improve traffic capture rate

Maximise marketing impact

Boost app engagement

For Tenants

Engage customers drive revenue

Reach shoppers outside mall

Impact real-time behaviour

Assistance , no invasion

For Tenants

Engage customers drive revenue

Reach shoppers outside mall

Impact real-time behaviour

Assistance, no invasion

How Gaia helps your shopping mall?

Gaia AI influences customers at the right time, place and with the right content

Engage

The AI engine sends personalised notifications learning from app usage, content engagement and location

Target

AI targets users by their current location (in-mall QR code scanning, geofencing or sensors) or past activities

Re-Engage

Boost conversions by adapting your communication to your audience responsiveness

Feed

Understand mobility, space utilisation and customer journeys to build new business lines

Influence

Segment customers by route and interests to personalise the relationship with them and boost retention

Grow

Cost efficiency and monetisation by increasing customer satisfaction, loyalty and revisits

Engage

The AI engine sends personalised notifications learning from app usage, content engagement and location

Target

AI targets users by their current location (in-mall QR code scanning, geofencing or sensors) or past activities

Re-Engage

Boost conversions by adapting your communication to your audience responsiveness

Feed

Understand mobility, space utilisation and customer journeys to build new business lines

Influence

Segment customers by route and interests to personalise the relationship with them and boost retention

Grow

Cost efficiency and monetisation by increasing customer satisfaction, loyalty and revisits

Take action with our insights

Campaign performance

Conversion and duration

Zones and frequency

Volume and movement

Daily active users

Downloads

Open rates

Click-through rates

Street-to-mall conversion

Mall-to-store conversion

Spot dwell time

Demographics

Store correlation

Anchor tenant

Zone interdependence

Unique, repeat, new visits

Foot and door traffic

Entrances

Hot/cold zones

Traffic flow

Campaign performance

Daily active users

Downloads

Open rates

Click-through rates

Conversion and duration

Street-to-mall conversion

Mall-to-store conversion

Spot dwell time

Demographics

Zones and frequency

Store correlation

Anchor tenant

Zone interdependence

Unique, repeat, new visits

Volume and movement

Foot and door traffic

Entrances

Hot/cold zones

Traffic flow

Drive Measurable
Results

5X boost

in app usage rate

↑20%

app users to store

34K

app users & sensors

55-75%

open rate, high conversion

The Executive Centre
The Peninsula Hotels
Wheelock Properties
Hongkong Land
Regent
Swire
Pure Fitness
Hellenic Republic - Ministry of Infrastructure and Transport
KPMG
Grand Hyatt
Capgemini
Sun Hung Kai Properties
CircleSquare
Urban Land Institute
RICS
On The List
KTEA
Li & Fung
JCDecaux Cityscape
PMQ
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Field tested   ·   3Bn sqf
140 locations   ·   6 years

Guest operations cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. What they wanted to achieve is service excellence with full awareness, and Gaia gives them that.
Leading Representative

Leading Representative,

International Sports Organisation

Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.
Matthew Lawson

Matthew Lawson

Executive Director

The Peninsula Hotels Group

As we try to wrap our heads around what the future of work is going to look like, it's important that we rely on more than just our guts, and data and AI is going to play an ever more important role in helping us create the best and most personalised work experience for everyone.
Chelsea Perino

Chelsea Perino

Managing Director

Global Marketing & Communications,

The Executive Centre

What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.
Kathryn Yeung

Kathryn Yeung

Regional Fitness Facility Manager

PURE Group

We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.
Michael Economakis

Michael Economakis

CEO

SCCA Advisory

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