guest-centric staff app for streamlined information access and reporting.

Guest Management in Happier Guests

Guest-centric staff app to quickly access guest data from siloed systems and expedite information reporting by voice-to-text

The Challenge

The challenge for staff to retrieve data shared by guests creates inefficiencies, frustrations and impacts the brand standards.

Ineffective communication leading to operational challenges.
Ineffective Communication
Limited guest engagement impacting service quality.
Limited Guest Engagement

Our Guest Management Solution

Elevate guest satisfaction and loyalty with our streamlined guest management solution, effortlessly handling guest data from diverse systems for a seamless and hassle-free experience.

Integrated guest control interface for streamlined data management.

Single Interface for all Guest Data

Enhance guest control interface integration across your systems to foster stronger relationships, maximise ROI, and streamline staff communication, eliminating the need for repetitive information sharing.

Voice-to-text feature for efficient and accurate reporting.

Hands-free Reporting

Streamline operations and save time with our Voice to Text feature. Convert spoken words into written text effortlessly, eliminating manual typing. Capture guest information, record service requests, and update operational details on the move. Ensure accuracy and efficiency, allowing your team to focus on delivering exceptional guest experiences.


Leading Representative

“The way our operations were working was not sustainable”

Guest operations cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. What they wanted to achieve is service excellence with full awareness, and Gaia gives them that.

Leading Representative, International Sports Organisation
Matthew Lawson

“Game-changing guest experience”

Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.

Matthew Lawson, Executive Director, The Peninsula Hotels Group
Chelsea Perino

“Data and AI for the best experience”

As we try to wrap our heads around what the future of work is going to look like, it's important that we rely on more than just our guts, and data and AI is going to play an ever more important role in helping us create the best and most personalised work experience for everyone.

Chelsea Perino, Managing Director, Global Marketing & Communications at The Executive Centre
Kathryn Yeung

“Truly the best and most reliable”

What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.

Kathryn Yeung, Regional Fitness Facility Manager, PURE Group
Michael Economakis

“They passed every single KPI”

We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.

Michael Economakis, CEO, SCCA Advisory

At a glance

3Bn Sqf Field Tested
$120M Saved yearly through
automated workflows
600K Guest journeys created
on the Gaia platform
155 Locations covered