Streamlined and centralised operational systems for enhanced efficiency and coordination.

Systems Centralisation in Efficient Operations

Streamline and centralise operational systems to improve efficiency, reduce duplication, and enhance coordination across the organisation

The Challenge

Fragmented operational systems and processes leading to inefficiencies, duplicated efforts, and coordination challenges.

Fragmented and siloed operational systems.
Siloed Systems
Inefficiencies caused by low-value tasks and fragmented processes.
Impacting low-value Tasks and Inefficiencies

Our Systems Centralisation Solution

Streamline operations, eliminate duplication, and improve coordination through centralised systems, enhancing overall efficiency and effectiveness.

Synchronised operational systems for streamlined workflows.

Synchronised Operational Systems

The Gaia platform helps connect siloed operational systems to create workflows between software and hardware networks within organisations. As middleware, Gaia Connectors do not store copies of systems data and are dedicated services for every client.

Seamless integration with 15+ systems for enhanced connectivity.

Seamless Integration

Gaia Connectors has integrated 15+ types of systems, including:
1. Property Management Systems (e.g Opera on-premises, Opera Cloud)
2. Customer Relationship Management (e.g. Salesforce)
3. Event Management Systems (e.g. IFES)
4. Departure Control System (e.g. Amadeus)


Leading Representative

“The way our operations were working was not sustainable”

Guest operations cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. What they wanted to achieve is service excellence with full awareness, and Gaia gives them that.

Leading Representative, International Sports Organisation
Matthew Lawson

“Game-changing guest experience”

Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.

Matthew Lawson, Executive Director, The Peninsula Hotels Group
Chelsea Perino

“Data and AI for the best experience”

As we try to wrap our heads around what the future of work is going to look like, it's important that we rely on more than just our guts, and data and AI is going to play an ever more important role in helping us create the best and most personalised work experience for everyone.

Chelsea Perino, Managing Director, Global Marketing & Communications at The Executive Centre
Kathryn Yeung

“Truly the best and most reliable”

What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.

Kathryn Yeung, Regional Fitness Facility Manager, PURE Group
Michael Economakis

“They passed every single KPI”

We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.

Michael Economakis, CEO, SCCA Advisory

At a glance

3Bn Sqf Field Tested
$120M Saved yearly through
automated workflows
600K Guest journeys created
on the Gaia platform
155 Locations covered