Personalised, end-to-end VIP guest management for large venues

Gaia Sports & Entertainment

Personalised, end-to-end VIP guest
management for large venues

Gaia Sports & Entertainment

Personalised, end-to-end VIP guest management for large venues
VIP guest management illustration

Frictionless journeys for complex events

Gaia automates guest recognition and logistics for large and complex events to boost staff and operational efficiency. Create event experiences that inspire at every moment along the way.

ANSWERING A CHALLENGE

Staying on top of a million moving parts?

A successful event takes time, work and dedication. Last minute details that need to be coordinated, staff shortfalls and data overwhelm are common hurdles organiser's face. Is your staff lost in the middle of information, or engaged in time consuming manual task management? Gaia can help.

 

Orchestrate events, engage audiences
and grow with Gaia

Orchestrate events, engage audiences and grow with Gaia

  • VIP guest recognition
  • Greater accuracy and coverage
  • Manage large crowds
  • Staff device mesh network
  • Easy and quick to deploy
  • Personalised immersive experiences
  • Empower staff, minimise bottlenecks

EVENT INTELLIGENCE

Command Center Dashboard

Check-in processes can make or break the guest experience. Whether self-service or staffed check-in, managing logistics and guest arrivals, entry into venue perimeters or F&B areas, Gaia's combination of sensors, gateways and staff app helps you deliver an on-brand experience, synthesising all the metrics you need in one central hub.

EVENT INTELLIGENCE

Gaia staff app

Gaia's staff app provides dynamic insights to enhance operational efficiency and help staff minimise manual search. Fix bottlenecks swiftly, create impactful and rewarding moments for every guest.

How does it work?

1. Smart VIP guest lanyard

Clip a BLE lanyard on your existing VIP guest badges

2. Gaia staff app

Sends predictive, personalised insights to assist staff and ease operations

3. Gaia cloud platform

Management KPIs, journey mapping, event performance

Smart
VIP guest lanyard
Gaia staff app
Gaia platform with
operational insights

How does it work?

1. Smart VIP guest lanyard

Clip a BLE lanyard on your existing VIP guest badges

2. Gaia staff app

Sends predictive, personalised insights to assist staff and ease operations

3. Gaia cloud platform

Management KPIs, journey mapping, event performance

Why Gaia

Stay on top of a million moving parts with insight ful dashboards and tools to optimise staff productivity and create memorable moments for every guest

Event orchestration

Personalised guest onboarding from arrival to drop off, automated to supercharge the guest experience

Location coverage

Keep up with guest movements and traffic, enjoy effortless service delivery via guest passes, a network of BLE gateways and Gaia app

Grow a community

Boost conversions by adapting your communication to your audience interests

Manage at scale

Simplify event workflows with automated updates & insights collated in a single location

Secure infrastructure

Highest global security standards to ensure guest privacy and comfort

Drive revenues

Improve cost efficiency and monetisation, guest satisfaction, and loyalty

Event orchestration

Personalised guest onboarding from arrival to drop off, automated to supercharge the guest experience

Location coverage

Keep up with guest movements and traffic, enjoy effortless service delivery via guest passes, a network of BLE gateways and Gaia app

Grow a community

Boost conversions by adapting your communication to your audience interests

Manage at scale

Simplify event workflows with automated updates & insights collated in a single location

Secure infrastructure

Highest global security standards to ensure guest privacy and comfort

Drive revenues

Improve cost efficiency and monetisation, guest satisfaction, and loyalty

Pitch perfect event management

Access to information

Operational ease

Guest satisfaction

Boost business

Automated registration

Proactive guest profiles

Minimise manual search

Real-time accurate feedback

Queueing management

Optimise staff allocation

Coordinate logistics

Security and safety

Enhanced service

Avoid bottlenecks

Personalised engagement

Overcome language barriers

New revenue streams

Targeted marketing

Enterprise-grade security

Maximise ROI

Access to information

Automated registration

Proactive guest profiles

Minimise manual search

Real-time accurate feedback

Operational ease

Queueing management

Optimise staff allocation

Coordinate logistics

Security and safety

Guest satisfaction

Enhanced service

Avoid bottlenecks

Personalised engagement

Overcome language barriers

Boost business

New revenue streams

Targeted marketing

Enterprise-grade security

Maximise ROI

End-to-end,
streamlined and
effortless events

3X

faster, automated checkins

↑20%

Staff time gained

200K+

event attendees

↑45%

VVIP, VIP satisfaction

Field tested   ·   8.7M sqft
39 locations   ·   5 years

Field tested   ·   8.7M sqft
39 locations   ·   5 years

Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma's speed of development was very impressive and we continue to work closely with the team.

Matthew James Lawson, Executive Director

Hongkong and Shanghai Hotels

CFO, Hongkong and Shanghai Hotels

What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.

Kathryn Yeung, Regional Fitness Facility Manager

PURE Group

Regional Fitness Facility Manager, PURE Group

We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.

Michael Economakis, CEO

SCCA Advisory

CEO, SCCA Advisory