Real-time queue flow monitoring using computer vision for the Queue Management solution.

Queue Management in Better Spaces

Our Queue Management solution leverages existing CCTV cameras and uses computer vision to monitor real-time queue flow, reduce wait times, and enhance customer satisfaction

The Challenge

Inefficient queue management leads to long wait times, customer dissatisfaction, and operational inefficiencies, impacting overall service quality and customer experience.

Long wait times and dissatisfied customers.
Long Wait Times and Customer Dissatisfaction
Operational inefficiencies in queue management.
Operational Inefficiencies

Our Queue Management Solution

Streamline customer queues, reduce wait times, and enhance customer satisfaction with our comprehensive Queue Management solution that maximises operational efficiency and delivers an exceptional customer experience.

Streamlined queue management for enhanced efficiency.

Seamless Queue Management

The Gaia Platform offers a comprehensive solution for efficient queue management. Through advanced features and integrations, it enables businesses to streamline customer queues, reduce wait times, and enhance the overall customer experience. With real-time monitoring, analytics, and automated processes, the Gaia Platform optimises queue flow, improves resource allocation, and maximises operational efficiency.

Customer satisfaction through optimized queue experiences.

Enhanced Customer Satisfaction

With the Gaia Platform, businesses can prioritise customer satisfaction by providing a seamless and hassle-free queue management experience. Customers can easily join virtual queues, receive real-time updates on queue status, estimated wait times, and personalised notifications. By reducing wait times and enhancing the overall customer experience, the Gaia Platform helps businesses build loyalty, drive positive customer feedback, and improve brand perception.


Leading Representative

“The way our operations were working was not sustainable”

Guest operations cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. What they wanted to achieve is service excellence with full awareness, and Gaia gives them that.

Leading Representative, International Sports Organisation
Matthew Lawson

“Game-changing guest experience”

Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.

Matthew Lawson, Executive Director, The Peninsula Hotels Group
Chelsea Perino

“Data and AI for the best experience”

As we try to wrap our heads around what the future of work is going to look like, it's important that we rely on more than just our guts, and data and AI is going to play an ever more important role in helping us create the best and most personalised work experience for everyone.

Chelsea Perino, Managing Director, Global Marketing & Communications at The Executive Centre
Kathryn Yeung

“Truly the best and most reliable”

What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.

Kathryn Yeung, Regional Fitness Facility Manager, PURE Group
Michael Economakis

“They passed every single KPI”

We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.

Michael Economakis, CEO, SCCA Advisory

At a glance

3Bn Sqf Field Tested
$120M Saved yearly through
automated workflows
600K Guest journeys created
on the Gaia platform
155 Locations covered