Fan Identity Verification in Efficient Operations

Streamline the identity verification process and access control with our Fan ID combined with real-time facial recognition using your existing cameras

Seamless, secure fan experience in stadiums

The Challenge

Traditional stadium access control methods are inefficient, prone to security breaches, and result in long queues and manual ticket checks

Long Wait Time
Unauthorised Fans Identification

Our Fan Identity Verification Solution

We revolutionise access control and security in stadiums through digital Fan ID combined with facial recognition on your existing cameras

Secure, fast identity and document authentication

The Fan ID app matches user selfie, Identity document and phone number for a secure and reliable fan identity verification.

  • Face and document liveness detection
  • Active authenticity control
  • 13,000+ ID templates issued in 247 countries and territories

Manage queues in seconds

Our automated verification process is 50x more efficient than manual checks, ensuring a smooth flow of fans into the stadium.

  • Automated ID and ticket validation by CCTV cameras
  • Monitoring on Gaia staff app and Command Centre
  • Integration with access controls systems

Detect banned fans

Immediate alerts when unauthorised fans attempt to enter the stadium enabling a superior control and situational awareness

  • Face Matching between banned Fan IDs and CCTV cameras
  • Seamless coordination among teams
  • Secure integration with private and public databases

Privacy-first Gaia Command Centre

Real-time fans management across gates, facilitating seamless coordination among teams

  • Protection privacy of bystanders
  • Anonymous tokenisation of facial identifiers
  • Multi-site Admin Console

Synchronisation between Fan IDs and CCTV cameras

Leveraging edge computing, the solution achieves rapid and precise identification of fans, making optimal use of the existing camera infrastructure.

  • Edge computing facial recognition on existing or new cameras
  • World’s most secure end-to-end encryption (bank grade)
  • GDPR compliant
  • Auto-scalable with AWS cloud infrastructure
  • Reliable even in challenging environments


Leading Representative

“The way our operations were working was not sustainable”

Guest operations cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. What they wanted to achieve is service excellence with full awareness, and Gaia gives them that.

Leading Representative, International Sports Organisation
Matthew Lawson

“Game-changing guest experience”

Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.

Matthew Lawson, Executive Director, The Peninsula Hotels Group
Chelsea Perino

“Data and AI for the best experience”

As we try to wrap our heads around what the future of work is going to look like, it's important that we rely on more than just our guts, and data and AI is going to play an ever more important role in helping us create the best and most personalised work experience for everyone.

Chelsea Perino, Managing Director, Global Marketing & Communications at The Executive Centre
Kathryn Yeung

“Truly the best and most reliable”

What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.

Kathryn Yeung, Regional Fitness Facility Manager, PURE Group
Michael Economakis

“They passed every single KPI”

We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.

Michael Economakis, CEO, SCCA Advisory

At a glance

3Bn Sqf Field Tested
$120M Saved yearly through
automated workflows
50K Touchpoints connected
155 Locations covered