Space occupancy-based customer engagement for personalized marketing messages.

Space occupancy-based Customer Engagement in Impactful Marketing

Utilise space occupancy data to deliver personalised marketing messages and engage customers based on their location and current context

The Challenge

Inability to deliver targeted and contextually-relevant marketing messages to customers based on their physical location and space occupancy.

Lack of situational awareness hindering targeted messaging.
Lack of situational awareness
Ineffective communication impacting customer engagement.
Ineffective Communication

Our Space occupancy-based Customer Engagement Solution

Enhance customer engagement through personalised marketing messages based on space occupancy, delivering relevant experiences in real-time.

Real-time personalized marketing based on space occupancy data.

Real-time Personalised Marketing

Utilise space occupancy data on the Gaia platform to deliver targeted and contextually-relevant marketing messages to customers based on their physical location and current context. By leveraging this data, organisations can engage customers with personalised offers, recommendations, and experiences in real-time, enhancing customer engagement and driving conversions.

Dynamic experiences based on space occupancy for personalized engagement.

Dynamic Customer Experiences

By incorporating space occupancy data into customer engagement strategies, organisations can create dynamic experiences that adapt to customers' changing physical location and context. This enables the delivery of relevant and timely marketing messages, promotions, and services that align with customers' immediate needs and preferences, fostering a deeper connection and enhancing customer satisfaction.


Leading Representative

“The way our operations were working was not sustainable”

Guest operations cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. What they wanted to achieve is service excellence with full awareness, and Gaia gives them that.

Leading Representative, International Sports Organisation
Matthew Lawson

“Game-changing guest experience”

Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.

Matthew Lawson, Executive Director, The Peninsula Hotels Group
Chelsea Perino

“Data and AI for the best experience”

As we try to wrap our heads around what the future of work is going to look like, it's important that we rely on more than just our guts, and data and AI is going to play an ever more important role in helping us create the best and most personalised work experience for everyone.

Chelsea Perino, Managing Director, Global Marketing & Communications at The Executive Centre
Kathryn Yeung

“Truly the best and most reliable”

What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.

Kathryn Yeung, Regional Fitness Facility Manager, PURE Group
Michael Economakis

“They passed every single KPI”

We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.

Michael Economakis, CEO, SCCA Advisory

At a glance

3Bn Sqf Field Tested
$120M Saved yearly through
automated workflows
600K Guest journeys created
on the Gaia platform
155 Locations covered